Our client is trying to join a GoToAssist session. After entering the code and the downloading the software he is getting an error box saying 'GotoAssist could not start its service component on your computer. Please reinstall the customer application and try again.' He has dobne this and gets the same message.
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Hi @GMP,
Sorry for the frustration. Do you know if you client has admin rights on their computer? Do you have your Remote Support Preferences set to start all sessions Running as a Service by default? If so, you might want to try changing that Preference and trying again.
Hi @GMP,
Sorry for the frustration. Do you know if you client has admin rights on their computer? Do you have your Remote Support Preferences set to start all sessions Running as a Service by default? If so, you might want to try changing that Preference and trying again.
Hi Glenn,
Thanks for the response. I will try to look at it today but it maybe next week before I can get around to it.
Thanks,
Martin
Hi,
Finally go through to the client today. I have logged on okay today. I can confirm we do Run as a service, I suspect the user wasn't logged on as the administrator.
Thanks,
Martin