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New Contributor

GTA unattended support store password encryption

I have a few questions about the store password feature for unattended support
1. Is the windows password for a user stored locally or on a GTA server?
2. If the password is stored locally, how is it stored? Encrypted? Hash? Plain text?
3. When a user changes their windows password, will GTA prompt them to change the password?
1 REPLY 1
LogMeIn Contributor

Re: GTA unattended support store password encryption

Hi Matt,

The Unattended passwords are stored on LMI servers and are not automatically updated.  When a user changes their login credentials the Unattended setup must also be updated manually:  https://support.logmeininc.com/gotoassist-remote-support/help/update-stored-password-g2ars040003