With Apple starting to stop supporting 32bit applications on macOS, when are we likely to see a 64bit version of the software released?
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I am not sure when it will be approved for Regular updates, I would expect it will take at least a week of real-world testing. Once you have set your account to use the new version, your existing Unattended computers will start self-updating to it and all of your Attended sessions will use that version as well.
Update the GoToAssist Desktop Applications
Hi @Rolf1,
I am checking with our team but, it is my understanding that we are already prepared for this change.
Sorry I created a duplicate post for this but we really need an answer on this ASAP.
https://www.theverge.com/2018/4/12/17228374/apple-macos-32-bit-app-alert
No worries @Jean-David Frad, I've archived the duplicate.
We're prepared for this change and I believe that it will be addressed in the next release which is currently being worked on. I do not have a hard date just yet but I expect it before the end of May. I will post an update once we are closer to release and I have a reliable ETA
So it looks like this has been a plan for over a year and still no 64 bit version of the mac app. Whats the update on it?
@pbrazell You should have no problem installing Remote Support on a 64 bit Mac. Are you currently experiencing some errors during this process?
This is for the GoToAssist Expert application for technicians. MacOS Catalina will be getting rid of 64 bit support for mac apps in September/October. Right now im getting warnings on Mojave saying it will no longer be supported. The current GoToAssist Expert application is 32 bit
We plan to have a 64 bit version ready for deployment before Apple stops supporting 32 bit applications, and will update the Community soon with more info. Thanks for your patience.
Is there an update on this? We have a few technicians who cannot use GoToAssist with the new version of MacOS Catalina
Hi @dsankovich_pff ,
No to worry! Once Mac has full support for an operating system, we will be sure to follow suit. Until that time, we haven't finished testing, so cannot share any results yet.