We have a bunch of HP mobile thin clients that we use GoToAssist with. We have GTA installed as a service. We login as admin and disable the filter. This requires a reboot. When the laptop reboots, the filter is "still active" and the session terminates during the reboot. Once the filter is disabled, sessions stay connected during reboots. I am looking for the path to add to the write filter exclusion list. If I add the c:\windows directory to the exclusions, the session stays active during reboots. I, obviously, dont want to exclued the entire widows directory. Can someone help narrow it down so I dont have to test all the folders, please?
Ok, so after a couple of days testing and rebooting its the "c:\windows system32\config" folder. Tested with Windows 7 and Windows 10 mobile thin laptops.
If I had time, I would nail it down further, but for my purposes, thats all that is needed.
@jrburgart The path for Remote Support Unattended's setup is C:\Program Files (x86)\GoToAssist Remote Support Customer\1599\g2ax_service.exe , where the number represents the current GoToAssist build installed.
Hope this helps!
Ash is a member of the LastPass Community Care Team.
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I did try to add the "C:\Program Files (x86)\GoToAssist Remote Support Customer" folder, and the connection still broke. What needs to be excluded is in the "C:\Windows" folder somewhere...
When I whitelisted the C:\Windows folder, it did what I wanted it to do. The "file(s)" that I need to preserve is in the windows folder. I just dont want to whitelist the entire windows folder.
Ok, so after a couple of days testing and rebooting its the "c:\windows system32\config" folder. Tested with Windows 7 and Windows 10 mobile thin laptops.
If I had time, I would nail it down further, but for my purposes, thats all that is needed.
