How do I add a device to a new device group?

[Chris511]

I have added a new device group however that group does not show up under 'Unattended Installer' or 'Set Up Unattended Support' when connected in an attended remote support session.  I have tried refreshing the browser and closing the browser and logging in again.  It has been several minutes.  Should the device group show up instantly?

Thank you,

Chris

[AshC]

Hi Chris,
As far as I've seen, device groups are created very quickly.  Do you see all your other groups available currently?

[Chris511]

Hi Ash,

Thanks for the quick response.  I had to add myself to the device group even though I am the one and only user on the account.  I don't remember having to do this in the past.

If I create a user group and put myself in it can I have that group automatically have access to all new device groups?

Thanks,
Chris

[AshC]

If you grant permission for the device group to your own user group, then you'll have no problem.

[Enrique Ochoa]

And you will only have to do this each time you create a new group. I like that the system does this. in case a have a tech with limited access to only specific groups that I grant them to have.