I was using GoToAssist a few days ago and now whenever I open the software I get the error "Looks Like There is something wrong with your network connection." Even though I'm writing this on the same computer. Any ideas because it seems like there isn't a fix for this.
Hi @gallego6171, welcome to the community.
This typically means that the software is having trouble connecting to our servers.
Hey Glenn D
I'm using version 5.81 GoToAssist
I'm using a Windows 11 Professional Laptop
I'm using it in company's network.
It's also attached to a Domain.
I brought it home to see if maybe the company's network may have been blocking it for whatever reason. I went ahead and try to connect the GoToAssist software and the minute it opens I immediately get the same error.
The GoToAssist worked before without any issues then one day it just stopped working. The laptop is connected to the company network with a network cable. Also, my WIFI works and connects with the Business's WIFI without issue.
You can see the error below:
Thank you for your help!