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New Contributor

Screen sharing stops after switching logins on remote PC

We are using GoToAssist v 4.5 build 1610 and when we switch users on a remote PC more than once, screen sharing drops and won't reconnect. The PCs we are supporting are running Windows 10 and we need to log out of the non-admin account to the admin to service our customers remotely.  G2A is running as a service and we are able to make the swap once, when we swap back is the problem. Has anyone else experienced this? Is there a fix or workaround?  Thanks in advance.

3 REPLIES 3
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LogMeIn Contributor

Re: Screen sharing stops after switching logins on remote PC

Hi @DCanez ,

Does this happen on every PC where you switch between Admin and Non-Admin Users?

We will attempt to recreate the experience in our test lab.

New Contributor

Re: Screen sharing stops after switching logins on remote PC

Hi. So far, yes, it does happen on each one of the PCs we have setup like that.

LogMeIn Contributor

Re: Screen sharing stops after switching logins on remote PC

@DCanez We've created a case in this instance, for the purpose of continuing the troubleshooting within your environment, via email collaboration.

Thanks for your patience.