Version 43 build 1575 repeatedly installs

[Mr_Jiggs]

GoToAssist Remote Support utility has been installing itself repeatedly on my Win7 Pro device. This happened years ago with one particular release, but I don't remember how the issue was resolved.

[AshC]

Hi there,

Sorry for any confusion!

Just so I understand you right, you are removing the GoToAssist Remote Support module from your Windows 7 client PC, and then it suddenly re-installs later?

[Mr_Jiggs]

No. I have NOT tried to uninstall it. It just reinstalls (upgrades) itself to the same version every time I boot the computer.

[AshC]

Checking for upgrades is standard procedure.  Could you confirm what version is installed currently?

[Mr_Jiggs]

It is not "checking for an update", it is repeatedly installing Version 43 build 1575… As it says in the subject of this request. I've been using this product for years and this happened one other time.

[AshC]

Since you've been using Remote Support on the same PC for a while, I would next suggest you try a full uninstall / reinstall at the client end.

[Mr_Jiggs]

Seriously ?!?!?!
This is your suggestion ?!?!?!

[Mr_Jiggs]

Do you have a utility to ensure I get a "clean uninstall" ? Do you have a link to the latest installer ?

[AshC]

It's a good practice, yes:   Because uninstalling will remove prior GoToAssist versions that may be conflicting on that client currently.

The reason for the version check is to make certain GoToAssist isn't actively trying to upgrade and failing.

[AshC]

Just to answer your follow up question here, we don't currently have the need for a special uninstall utility -- as the OS should be able to clear it out completely on its own.

Let us know if you run into any trouble.