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Robert H
New Member

Why do you not take firmer action on scammers using your service to exploit the elderly? Sites/Customers such as: fastsupport dot com

As per above.
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Accepted Solutions
GlennD
GoTo Manager

Re: Why do you not take firmer action on scammers using your service to exploit the elderly? Sites/Customers such as: fastsupport dot com

Hi Robert,

We have made a number of changes to our free trial in order to discourage these people from using it. We warn against unsolicited requests to access your computer and provide the ability a Report Abuse so that we can terminate any accounts misusing our service.  We will continue to work on ways that we can discourage misuse of our products but, we also have to ensure that we are not making things more difficult for our legitimate customers and their clients.

 

Glenn is a member of the GoTo Community Care Team.

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2 REPLIES 2
Kevin Ruschman
Active Contributor

Re: Why do you not take firmer action on scammers using your service to exploit the elderly? Sites/Customers such as: fastsupport dot com

Robert, www.fastsupport.com is the correct address when using the GoToAssist Remote Support software. You should only ever allow someone to connect to your computer if you know who they are. It is impossible for GetGo to 100% prevent scammers from utilizing their software and they shut them down whenever one is reported.
GlennD
GoTo Manager

Re: Why do you not take firmer action on scammers using your service to exploit the elderly? Sites/Customers such as: fastsupport dot com

Hi Robert,

We have made a number of changes to our free trial in order to discourage these people from using it. We warn against unsolicited requests to access your computer and provide the ability a Report Abuse so that we can terminate any accounts misusing our service.  We will continue to work on ways that we can discourage misuse of our products but, we also have to ensure that we are not making things more difficult for our legitimate customers and their clients.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.

Free new user and admin training