cancel
Showing results for 
Search instead for 
Did you mean: 
Guneshwar Sharm
New Contributor

how to invite 2 people to a remote session

I am trying to perform a remote session with a customer and also have my developer to be part of that remote session. He needs to view the customer's desktop to better troubleshoot. How is this possible?
5 REPLIES 5
GlennD
LogMeIn Manager

Re: how to invite 2 people to a remote session

Hi Guneshwar,

If your developer has access to another GoToAssist Remote Support login on your account, you can have them join your session: http://support.citrixonline.com/en_US/gotoassistremotesupport/help_files/G2ARS050021

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!
Guneshwar Sharm
New Contributor

Re: how to invite 2 people to a remote session

Unfortunately, it is only me who has access to GoToAssist Remote support. So this is not possible?
AshC
LogMeIn Contributor

Re: how to invite 2 people to a remote session

Hi Guneshwar,
You would need two expert licenses in order to invite other technicians to your client session.

Guneshwar Sharm
New Contributor

Re: how to invite 2 people to a remote session

Thank you Glenn & Ash!
Enrique Ochoa
New Contributor

Re: how to invite 2 people to a remote session

I did find this:
http://support.citrixonline.com/en_US/gotoassistremotesupport/help_files/G2ARS050021

That was a great question.  I forgot about this capability.  This is what I read.
The first subject on the page: "Use Collaborative Sessions (Invite to Session or Session Transfer)"
I read the last sentence says the agents do not have to be on the same account... But as I have experienced, this has to be true in practice.  I will let you know if I am able to do this with agents on two separate GotoAssist accounts.