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Active Contributor

Can't Login to Dashboard or Update Incidents

I'm having trouble with my Service Desk application. I can sometimes see the dashboard but each time I try to save a change to an incident, I get an error. I then have problems viewing the dashboard again. I am getting a service unavailable error when I can't get to the dashboard (below). I get a contact support error when I try to save updates to an incident (also below). My other dashboards (tasks, messages, etc.) have a can't connect securely message (at the bottom). Can you assist?

 

 

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8 REPLIES
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Active Contributor

Re: Can't Login to Dashboard or Update Incidents

Now I'm getting "Bad Gateway" as well...

Active Contributor

Re: Can't Login to Dashboard or Update Incidents

Same here

New Contributor

Re: Can't Login to Dashboard or Update Incidents

Yea Same here we're having the same issue. Any update on when this will be resolved?

Active Contributor

Re: Can't Login to Dashboard or Update Incidents

The only information I have is what is shown here at this link.  No ETA.  http://status.logmeinremotesupport.com/ 

 

We are able to update tickets by email, but there is a significant delay. 

Active Contributor

Re: Can't Login to Dashboard or Update Incidents

This is a pretty serious issue and has been down since at least 7:30 EST. How can LogMeIn not have some sort of communication about this?

Active Contributor

Re: Can't Login to Dashboard or Update Incidents

You can subscribe to this link. http://status.logmeinremotesupport.com/
Active Contributor

Re: Can't Login to Dashboard or Update Incidents

This appears to be fixed now. We can view the dashboard, update tickets,  and users can open tickets.

LogMeIn Contributor

Re: Can't Login to Dashboard or Update Incidents

I apologize for the delays to resolution this morning.  Please let us know if you see any more Service Desk access problems as we continue to monitor the situation fully.