Can't import knowledgebase articles.

Robert Schifer · ‎01-23-2014

Can't import knowledgebase articles. After uploading a .csv, it parses it, returns no errors, but there's no "Save" link on the page to finish the import. Tested in Chrome and IE.

GlennD · ‎01-24-2014

Hi Robert,

Sorry for the frustration. The team are looking into it and hope to have it corrected by next week. I'll keep you updated.

Glenn is a member of the GoTo Community Care Team.

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Thomas Yanez · ‎03-16-2015

I'm trying to find information about the Knowledge Base import facility mentioned here, but I can't find anything. Googling found this post, where an import is both mentioned and acknowledged by "the team". But, I can't find any UI for it in Service Desk, nor any reference to it in the online help, and my submitted tickets keep getting me links to useless help articles I've already read.

I'm sure I must be missing something very obvious.

Any help?

Can't import knowledgebase articles.

Re: Can't import knowledgebase articles.

Re: Can't import knowledgebase articles.