Custom Fields on the dashboard

[Randy2]

Agreed - it somewhat defeats the purpose of a dashboard that doesn't show the information I need to see.  Also, it would be nice to be able to sort based on the header and to be able to organize them as I like (the customer name shows up way on the right side so I have to scroll over to see it.)  It would be better to have the option to move the customer column to be the nth column. 

[Adam Henney]

Zendesk has a really nice interface in this regard.  You can add your own columns and sort by column.  So much nicer and much more functional.

[Bcshay]

The custom branding of Zendesk is absolutely amazing but of course it lacks an integrated solution that GoToAssist offers. Man I wish GTA would do something about custom branding and better support for modern SSO technologies. Sorry to veer of topic.  

[Adam Henney]

Adding a semi-automated time tracking wouldn't hurt either, which I really liked about Zendesk.