I have a customer who has suddenly stopped receiving all e-mail ticket updates.
His colleagues assigned to the same service are still receiving updates.
Are you able to provide any confirmation that the system has sent the messages and his e-mail address is not blocked for some reason?
Outlook settings have been checked for the obvious reasons just as junk mail blocked senders etc.
Solved! Go to Solution.
@TB13 I can check on that (Email blockage) if you want to direct message me the user's email address.
@TB13 I can check on that (Email blockage) if you want to direct message me the user's email address.
Resolved by direct message. User's e-mail was in the bounce filter.