Im searching for someone who knows about some DNS settings regarding GoToAssist,
We have set up SPF and DKIM records, how would i configure our TXT records so the mails from GoToAssist can be let through, majority of statusupdates and customer mails are in our Junk-folder now, so i think i have to add some info to our records.
Anyone had this issue and could say where to start?
Header info, what do i take from here: (changed info to *DOMAIN, not actual header)
Authentication-Results: spf=pass (sender IP is 126.96.36.199)
smtp.mailfrom=msg.assist.com; *DOMAIN.se; dkim=pass (signature was
verified) header.d=assist.com;*DOMAIN.se; dmarc=fail action=quarantine
Received-SPF: Pass (protection.outlook.com: domain of msg.assist.com
designates 188.8.131.52 as permitted sender)
Received: from o12.s.logmeininc.com (184.108.40.206) by
VE1EUR02FT003.mail.protection.outlook.com (10.152.12.112) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id
15.20.1580.10 via Frontend Transport; Mon, 25 Feb 2019 14:31:38 +0000
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=assist.com;
s=s1; bh=sYp5KjxCbUpMKvEs9pJwFRTT/Rw=; b=qxondYf3FCzp+SgMHOpQvqg
Is it good enough just to put in
"INCLUDE:ip4:220.127.116.11" and it should work? But its from o12.s., what if it changes to o11.s or o08.s adress?
Thanks for any help!