cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New Contributor

DKIM&SPF settings for anti-junk how to?

Hello,

Im searching for someone who knows about some DNS settings regarding GoToAssist,

We have set up SPF and DKIM records, how would i configure our TXT records so the mails from GoToAssist can be let through, majority of statusupdates and customer mails are in our Junk-folder now, so i think i have to add some info to our records.

 

Anyone had this issue and could say where to start?

 

Header info, what do i take from here: (changed info to *DOMAIN, not actual header)

Spoiler

Authentication-Results: spf=pass (sender IP is 167.89.63.188)
smtp.mailfrom=msg.assist.com; *DOMAIN.se; dkim=pass (signature was
verified) header.d=assist.com;*DOMAIN.se; dmarc=fail action=quarantine
header.from=*DOMAIN.se;compauth=fail reason=000
Received-SPF: Pass (protection.outlook.com: domain of msg.assist.com
designates 167.89.63.188 as permitted sender)
receiver=protection.outlook.com; client-ip=167.89.63.188;
helo=o12.s.logmeininc.com;

Received: from o12.s.logmeininc.com (167.89.63.188) by
VE1EUR02FT003.mail.protection.outlook.com (10.152.12.112) with Microsoft SMTP
Server (version=TLS1_2, cipher=TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384) id
15.20.1580.10 via Frontend Transport; Mon, 25 Feb 2019 14:31:38 +0000
DKIM-Signature: v=1; a=rsa-sha1; c=relaxed/relaxed; d=assist.com;
h=from:to:subject:mime-version:content-type:content-transfer-encoding;
s=s1; bh=sYp5KjxCbUpMKvEs9pJwFRTT/Rw=; b=qxondYf3FCzp+SgMHOpQvqg
AXtuLE/JyblPQ/JCMdDoF6B96BTECICNk4LdV1crFtcQfmnd0evQ28InRqCmg2Dd
ud+YCC3gXuY8VJpQMYeoqnvP8CaSYBoyFjYz0iRv+GmB15tgOAu4LjhRb1U+1UMy
GePIZjmRNzrXveSFI9As=

Is it good enough just to put in

"INCLUDE:ip4:167.89.63.188" and it should work? But its from o12.s., what if it changes to o11.s or o08.s adress?

Example:

(o12.s.logmeininc.com (167.89.63.188)) 

 

 

Thanks for any help!

1 REPLY 1
LogMeIn Contributor

Re: DKIM&SPF settings for anti-junk how to?

@NicoBabs  What I can state is that there are at least these two IPs that are used for ServiceDesk emails:

  • 167.89.0.92
  • 167.89.63.188