Hi Looking for some assistance here.
I have set up an incident trigger which isn't working. The idea is simple. The incident starts with a due date of 30 days. Once the due date is within 15 days, I want the category on that incident to change.
Unfortunately I cannot get this to work. Am I doing something wrong or is this simply a bug?
Any help would be appreciated. Below is the trigger variables I have set.
I have set up an incident trigger which isn't working. The idea is simple. The incident starts with a due date of 30 days. Once the due date is within 15 days, I want the category on that incident to change.
Unfortunately I cannot get this to work. Am I doing something wrong or is this simply a bug?
Any help would be appreciated. Below is the trigger variables I have set.
Triggers only apply when you actually save a record, so they're not really suitable for this sort of time based manipulation.
There is another feature which will do this. If you create a report from Incidents -> Reports & Queues that selects the incidents in the time range you want, save the report, and then go to "Schedule & Queue" you can set up an action schedule:
There is another feature which will do this. If you create a report from Incidents -> Reports & Queues that selects the incidents in the time range you want, save the report, and then go to "Schedule & Queue" you can set up an action schedule: