Exporting Incidents in CSV Format

[Brandon21]

Is it possible to export the incident/ticket database in a CSV or Excel file format? How can the database best be backed up or shared with external resources?

[AshC]

Hi Brandon,
You should have CSV export options available to you.  Please see this reference doc, and let me know if you have any concerns:  http://support.citrixonline.com/en_US/gotoassistservicedesk/help_files/G2ASD130005