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New Contributor

Re: GoToAssist Service Desk Release (38.7)

Thanks Luke ... our guys have confirmed that it has started working for those customers that were encountering this issue. Keep up the good work.

Btw, is there is formal process of notifications to customers when GoToAssist undergoes planned upgrades with new feature sets, such that we don't get surprises.

Thanks again
Retired LogMeIn Contributor

Re: GoToAssist Service Desk Release (38.7)

For big changes, yes. These changes were supposed to be non-disruptive, but its worked out to be a bumpy release.

We really appreciate everyone's patience with us though, as we hope these changes are for the better 🙂
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Retired LogMeIn Contributor

Re: GoToAssist Service Desk Release (38.7)

Hi Braiden, thanks for supplying the team with additional information earlier. I believe this should should now be fixed. Please don't hesitate to get in touch with the support agent you're working with if the issue persists.