Hi Marina,
While we do require someone to 'register' before they can create tickets, you can allow customers to 'self-register' themselves.
Here's a reference guide around configuring your portal for different access types:
https://support.logmeininc.com/gotoassist-service-desk/help/configure-customer-portal-access-permiss...
Ash is a member of the LastPass Community Care Team.
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