Is support@gotoassist.com monitored ?

[Thong Kuah]

I have a support question and tried to email the official support@gotoassist.com email.

I immediately receive a bounce-back :

The error that the other server returned was:
550 #5.1.0 Address rejected.

My colleagues have tried emailing too, they get the same bounce-back 😞

Is this a problem only for us, or should I be emailing another address ?

[GlennD]

Hi,

Sorry about that, you can open a case directly with Support here: http://help.citrix.com/contactus Pick  Service Desk and the area of your question/issue. 

[Thong Kuah]

OK, thanks. I'll try that

[Thong Kuah]

Uh, I tried to submit a ticket at http://help.citrix.com/contactus and I get :

We've encountered a technical problem. Please try refreshing the page. If you continue to encounter problems, contact technical support.  

😞

[GlennD]

I'll ask support to contact you directly.

[Thong Kuah]

Thank you very much !

[Braiden1]

I am still having problems emailing the support URL and also creating a ticket.  When will this be fixed?