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Brad11
New Member

Issues Managing SubStatuses (Not Resolved Statuses)

We used the functionality to create Not Resolved Statuses (we call them sub-statuses). These are nice for sorting, however, it's necessary for us to have the ability to use these in Reports/Views (and subsequent email functionality from Reports). It would also be helpful to have this available in Triggers.

Is there anyway for us to use these Statuses with Reports??
3 REPLIES 3
Luke Grimstrup
Retired GoTo Contributor

Re: Issues Managing SubStatuses (Not Resolved Statuses)

Hi Brad,

Yes you can create reports and dashboard queues based off incident statuses.

When you're within a service, and create a new report, the "Incident Status" option should appear near the top of the list:


Allowing you to select any of the not resolved or resolved statuses you have defined:


Hope this helps 🙂

Luke
Brad11
New Member

Re: Issues Managing SubStatuses (Not Resolved Statuses)

Thank you Luke, That's exactly what I'm searching for. However, I do not see that option when creating a Report. Can you look at our settings and see if I did something wrong when setting those sub-statuses
Luke Grimstrup
Retired GoTo Contributor

Re: Issues Managing SubStatuses (Not Resolved Statuses)

The option won't appear if you're looking at the report in Global View. You have to be within a Service for the option to appear (as the options can differ between services).

Does that explain it?