Mass Actions Options

[David4111]

Is there a way when using the Mass Actions option to do any of the following:

-Link the selected incidents to a problem/change/release or another incident
-Resolve the incidents
-Add a comment in the resolution section for selected incidents
-Access the Mass Actions through the dashboard

[Luke Grimstrup]

Hi David,

I've answered your questions in order below:

Link the selected incidents to a problem/change/release or another incident
I agree, this would be a very handy feature! I've created a feature request so we can keep track of this internally.

Resolve incidents
Yes, this can be done at the moment. Just select the option "Set Status To" and this will let you choose the status. See screenshot:


Add a comment in the resolution section for selected incidents
True, this is not possible at the moment. I've created a feature request so we can keep track of more requests for this internally.

Access the Mass Actions through the dashboard
We've actually discussed at length internally in the past, and actually mocked-up some potential designs for this. While nothing official is planned around this, it is something we're thinking about! 🙂

Hope this helps 🙂
Luke

[David4111]

Hi Luke,

Thanks for the answers.

With resolving incidents, I can't seem to see the option to set statuses to resolved.
See screenshot:


It'd be great to keep track of the feature requests as well. Where are they linked or are they only accessible internally?

[Luke Grimstrup]

Hey David,

The Set Status option only appears when you're reporting within a service. It won't appear if you're in Global View.

Feature requests are tracked internally.

Hope this helps,

Luke