Remove Inactive users - Change email address

[info111]

How do i remove an inactive user from Service Desk? or how do i change the email address associated with a user? I have had two users that I have needed to do this on today (neither have access to the old email accounts). There needs to be an easier way to do this

[GlennD]

Hi,

You can modify your users and admins at any time.

Edit a user or admin

1. Click Configure in the top navigation and select Users.

2. Click the name of the user you want to modify.

3. On the Account Details page, make your changes.

http://support.citrixonline.com/en_US...

[JasonUsesG2A]

I'm not clear on the response. How are users removed? I have an inactive user and I do not see an option to remove them.

[GlennD]

Hi,

Just so it is clear, you cannot "delete" the user, only deactivate their account so they can no longer use the service.

[troglotech]

I agree with info and Jason. Give us a delete option, at least at admin level.

[Adrian Jenkins]

Hi

We need the delete option - I have two users who have joined me from another company that were contracting to me. I now have these users doubled and I can not differentiate between them. When selecting group members their accounts look identical - i can't tell which is the active account and which is the inactive account (inactive users shouldn't be able to be selected in the create new/edit group window without some marker saying inactive - see the attached screenshot and you tell me which ones are active?)


Also I can not edit the users name to make it clear that they are inactive (e.g. by adding -inactive to their names).

Let me delete users!!!!!!

[Adrian Jenkins]

I've logged this with Support to see if we can get it resolved

[Adrian Jenkins]

Support confirmed that there is a Product enhancement request for this but that they do not have a release date for this feature...

Nor can they 'hack the database' for me to remove the two unwanted users.

[Robert Pollock]

Glenn; What screen or program are you referring to?

[Adrian Jenkins]

Glenn's comment takes you to the GotoAssist seats manager which allows you to remove accounts, however the ServiceDesk app itself does not actually pay any attention to these users.