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Kelly Thomson
New Member

Re: Remove Inactive users - Change email address

Can anyone advise if there has been an update on this? I have two users with the same name and email address. When I raise a new incident and try and assign to this person they are not receiving the notification email and I think this is why. Is it possible to delete the email address in the duplicate record?
Mark Ozga
New Member

Re: Remove Inactive users - Change email address

Have you checked to make sure the user is not a member of a team before you delete him? I am having the same problem and I think it has to something with group memberships....

Mark Ozga
New Member

Re: Remove Inactive users - Change email address

Now that I think about it I need to pickup 2 more licenses before I can activate and then deactivate them...