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H_Meister
Active Contributor

Report (in the last) 2 hours doesn't work

Hi,

I try to create a report with:

responded is in the last 2 hours

But that doesn't work, I can only go down to days.

Even tho I used exactly what the flyout suggest "e.g. (in the last) 2 hours"

see below, it keeps the red surrounding and can run the report:

sshot-2018-10-29-[14-32-08].png

 

My original need is to get Issues not responded within a certain time (base on priority)

the SLA feature of GTA is what we consider SLG (Goals) but the SLA is responded within x hrs. So want to report on it.

6 REPLIES 6
AshC
LogMeIn Contributor

Re: Report (in the last) 2 hours doesn't work

@H_Meister Sorry, I am not currently aware of an issue with Service Desk reporting like that.  Do you see the same problem in all browsers tested?

H_Meister
Active Contributor

Re: Report (in the last) 2 hours doesn't work

I tried Chrome and FF, same issue.

Can you try in your GTA please.

AshC
LogMeIn Contributor

Re: Report (in the last) 2 hours doesn't work

@H_Meister  We were unable to reproduce this problem in-house.  Is it still affecting your account?

H_Meister
Active Contributor

Re: Report (in the last) 2 hours doesn't work

yes still same issue.

Can I open a support ticket or need to call?

AshC
LogMeIn Contributor

Re: Report (in the last) 2 hours doesn't work

@H_Meister  I can open a case for you, based on your Community email address and the details provided here.

Thanks for your patience while we do some more testing.

AshC
LogMeIn Contributor

Re: Report (in the last) 2 hours doesn't work

@H_Meister This issue should be fully resolved now.  Thanks for waiting.