Search Function

[Daniel Kirin]

Hi All,

Are any updates planned to fix the Search function in GoToAssist? 
The ability to sort tickets by Assignees, customers etc would be great.

Thanks

[Adrian_I]

Hi @Daniel Kirin,

I checked with the team and yes, they are aware of issues with the search results at this time.  We have an open active internal ticket to get it resolved but I am unable to provide an ETA.  The team did suggest some workarounds for now:

• One possible workaround is searching with B# before the incident number  (B#1234)
• Another temporary workaround is to create a custom search report for what you are seeking and then exporting to excel to sort and search there

I will keep tabs on our internal ticket and update this post when I receive more information.

[Adrian_I]

Hi @Daniel Kirin,

The team has informed us that they have implemented some fixes to the Search functionality that should correct most of the issues that have been occurring.  Please test it out and let us know if it has improved and performing as you would expect.

Thanks!

[Daniel Kirin]

Hi Adrian,

Does that mean we can sort by Date, Assignee etc?

Thanks,

Daniel

[Adrian_I]

Hi Daniel, 

Unfortunately no, the enhancement for sorting is on the roadmap but there is no ETA available on when it will be deployed.  I apologize for any inconvenience from this.