When is archiving of incident data in the Service ...

Mary Forbes · ‎03-09-2017

When is archiving of data in the Service Desk going to start? For tickets that are between 2 and 3 years and read only...can they still be used to create a new incident?

GlennD · ‎03-09-2017

Hi Mary,

We are holding off until April, I do not have a final date yet but we will publish one once it is confirmed. We will be releasing an update so you can search archived incidents, but they will be read only.

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!.
Do you want a new feature added? Make sure you Kudo (vote) for the Idea

Free user and admin training

When is archiving of incident data in the Service Desk going to start?

Re: When is archiving of incident data in the Service Desk going to start?