cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit https://www.gotomeeting.com/work-remote
Highlighted
New Contributor

When using the API, is it possible to Notify the Customer when Note is added to an Incident?

When I add a comment to an incident via the API, I would like to be able to notify the customer attached to the incident of that fact. I am already able to notify the customer when the incident itself is updated, but notes do not seem to share this functionality.

Here is an example of the API call I am trying to make:

'curl -u x:<MY_API_TOKEN> -H "Content-Type: application/json" -d '{"comment":{"parent_id":"5290","type":"comment","note":"Here is my response"}}' https://deskapi.gotoassist.com/v1/incidents/5290/comments.json?note_type...(link is external)'

Interestingly, if I add a comment via the web GUI, the notification DOES go to the Customer just as I want.

Any suggestions or workarounds are greatly appreciated!
1 REPLY 1
Highlighted
Retired LogMeIn Contributor

Re: When using the API, is it possible to Notify the Customer when Note is added to an Incident?

Hi Shaund, please visit our Developer Center forums for assistance with our API.