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New Contributor

When using the API, is it possible to Notify the Customer when Note is added to an Incident?

When I add a comment to an incident via the API, I would like to be able to notify the customer attached to the incident of that fact. I am already able to notify the customer when the incident itself is updated, but notes do not seem to share this functionality.

Here is an example of the API call I am trying to make:

'curl -u x:<MY_API_TOKEN> -H "Content-Type: application/json" -d '{"comment":{"parent_id":"5290","type":"comment","note":"Here is my response"}}' https://deskapi.gotoassist.com/v1/incidents/5290/comments.json?note_type...(link is external)'

Interestingly, if I add a comment via the web GUI, the notification DOES go to the Customer just as I want.

Any suggestions or workarounds are greatly appreciated!
1 REPLY 1
Retired LogMeIn Contributor

Re: When using the API, is it possible to Notify the Customer when Note is added to an Incident?

Hi Shaund, please visit our Developer Center forums for assistance with our API.