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Jgastonl
New Contributor

New Update - Can't unmute attendees

Unless I am overlooking something...but this new version you cannot unmute attendees once you put them on mute. Also there is a "mute" and "keep muted" selection. It seems that there should be an unmute then. This has caused us several issues in our meetings so far. 

1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
GoTo Manager

Re: New Update - Can't unmute attendees

Hi @Jgastonl,

 

Sorry for the confusion, there was a slight change. For attendee privacy, the unmute option has been replaced with an option to Request the attendee unmute themselves. When you select this option the see a prompt on their screen to unmute.

 

Glenn is a member of the GoTo Community Care Team.

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3 REPLIES 3
GlennD
GoTo Manager

Re: New Update - Can't unmute attendees

Hi @  welcome to the community. Please review this support article for the GoTo App 

Glenn is a member of the GoTo Community Care Team.

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Jgastonl
New Contributor

Re: New Update - Can't unmute attendees

Thanks Glenn. That information would be helpful if those options were actually there with the new app. Once you mute an attendee you can’t unmute them.
GlennD
GoTo Manager

Re: New Update - Can't unmute attendees

Hi @Jgastonl,

 

Sorry for the confusion, there was a slight change. For attendee privacy, the unmute option has been replaced with an option to Request the attendee unmute themselves. When you select this option the see a prompt on their screen to unmute.

 

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!