New Update - Can't unmute attendees

[Jgastonl]

Unless I am overlooking something...but this new version you cannot unmute attendees once you put them on mute. Also there is a "mute" and "keep muted" selection. It seems that there should be an unmute then. This has caused us several issues in our meetings so far. 

[GlennD]

Hi @  welcome to the community. Please review this support article for the GoTo App 

[Jgastonl]

Thanks Glenn. That information would be helpful if those options were actually there with the new app. Once you mute an attendee you can’t unmute them.

[GlennD · Accepted solution]

Hi @Jgastonl,

Sorry for the confusion, there was a slight change. For attendee privacy, the unmute option has been replaced with an option to Request the attendee unmute themselves. When you select this option the see a prompt on their screen to unmute.