Re: Headset with gotoconnect

GPM1 · ‎01-19-2022

I recently signed up to gotoconnect. I need to be able to answer and hang up call with just the headset. Does anyone know how to be able to do that? Once I answer the phone with the computer I can hear and talk over the head set but I can't answer and hang up with it. Thanks in advance for any help.

Steven

AshC · ‎01-20-2022

Hi @GPM1

Headset controls is being considered for future development. No ETA yet that I'm aware of though.

Ash is a member of the LastPass Community Care Team.

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jcroelofs · ‎11-23-2022

Any updates on this? I'm still not able to use headset controls to answer a call whether using the web interface or separate GoTo Windows app. Thanks for anyone's help!

GlennD · ‎11-29-2022

Hi @jcroelofs,

I am happy to report that we are working on this currently. I do not have an ETA I can share just yet, but once I do I will post an update here.

Glenn is a member of the GoTo Community Care Team.

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jstrittmatter · ‎01-13-2023

Any update on the headset functionality?

GlennD · ‎01-19-2023

Hi, I will post an update once there is news to share.

Glenn is a member of the GoTo Community Care Team.

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jstrittmatter · ‎01-20-2023

Do you have an ETA?

mkeaton · ‎03-08-2023

Looking to see if there are any updates on this. TY!

KateG · ‎03-09-2023

@mkeaton no update at this time, but we will be sure to post to Community when it's available.

Kate is a member of the GoTo Community Care Team.

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jstrittmatter · ‎05-01-2023

@KateG

The GoTo app resource center bubble mentions headset controls but there was never an update to the app, as I am still running 0.373.3.35.1. Here is what is said in the resource center.

New! Headset device controls
Your USB headset devices will now be automatically detected and connected to the GoTo App! Simply use hardware shortcuts from your headset during calls. Learn more ›
Try it in settings

Answer calls through headset