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Cybersel_SRL
New Contributor

Attendee not visible if connected by phone

I have been noticed this for some weeks...

 

When an attendee connects by phone, he can hear and can be heard, but he is not visible in the Attendee List.

Any suggestion ?

Thank you

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1 ACCEPTED SOLUTION

Accepted Solutions
AshC
GoTo Moderator

Re: Attendee not visible if connected by phone

Hi @Cybersel_SRL ,

You will want to checkout this GoToMeeting feature on your account:  Unidentified Callers

 

https://support.logmeininc.com/gotomeeting/help/feature-overview-unidentified-callers-g2m090098


Ash is a member of the GoTo Community Care Team.

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30 REPLIES 30
Jerry Lenczowsk
New Contributor

Why do I never see the unidentified phone callers? I never know if there are "listeners"

Some people see "caller x" but I never do.  What option must turn on?
AshC
GoTo Moderator

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

Hi Jerry,
You may have to enable this feature through your admin center:
1.  Sign in at www.gotomeeting.com
2.  Click Admin Center from the upper right
3.  Click Edit under Identify Phone Callers
4.  Click Enabled
5.  Click Save

Admin Center reference:  https://support.logmeininc.com/gotomeeting/help/using-the-goto-admin-center-g2m500020


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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Ryan Duckworth
New Contributor

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

I had this same problem / concern. I think this feature [Identify Phone Callers] should be enabled by default for all new accounts.
Steve Ayallo
New Contributor

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

This reply was created from a merged topic originally titled Control panel does not display any callers who have dialed in..

Control panel does not display any callers who have dialled in. Please assist with a solution as we are not able to make any of them presenters or mute if need be.
Karen Halbert
New Contributor

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

This reply was created from a merged topic originally titled Phone attendees not showing on attendee list during the meeting..

Phone attendees are not showing on the attendee list during a gotomeeting session.  We have 6 attendees - 4 by web adnd 2 by phone.  The attendee list show only 4 attendees which are the web attendees.   Why do the 2 phone attendees not show up and why does the screen only state 4 attendees?   It does not even list "Caller 01" and "Caller 02"
Josh McIntyre
New Contributor

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

This feature is turned on for my account in GoToWebinar, but I am still not seeing the "phone only" participants in any form.

I need to be able to track the callers as well. Maybe unique call in PINs could work for this.
AshC
GoTo Moderator

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

Hi Josh,
The Unidentified Callers feature is only available for GoToMeeting sessions at this time.


Ash is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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Josh McIntyre
New Contributor

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

Thanks for responding. So there is no control in place that would prevent someone from sharing the call-in information with multiple parties and no way that I could know how many people might be listening in?
Dave Strandberg
New Contributor

Re: Why do I never see the unidentified phone callers? I never know if there are "listeners"

You may have to enable this feature through your admin center:
1. Sign in at www.gotomeeting.com
2. Click Admin Center from the upper right
3. Click Edit under Identify Phone Callers
4. Click Enabled
5. Click Save


I don't see the "Admin Center" when I log in... where do we find "Identify Phone Callers"?