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New Contributor

BSOD converting recordings

So my machine has just started creating a BSOD when converting gotomeeting files to mp4.


Checking the memory dump it looks like it is memory conflicting with firefox.  


I have updated my video driver, updated the software, rebooted, same issues.


I am moving the files to another machine to convert them.  


Has anyone else seen this issue?

LogMeIn Contributor

Re: BSOD converting recordings

@JEFFRIECHERS  Localized GoToMeeting recordings can be very large files, and the conversion process can be taxing if your CPU is already running at a high percentage.  Have you considered switching to cloud recording instead?  


Can you also confirm the operating system in use there, with the installed GoTo software version?