Can't connect to set up a meeting. The firewall isn't blocking GTM, and I've restarted my modem.

[Constance Musse]

Can't connect to the internet. My firewall is giving all permissions to GTM, so it isn't being blocked, and I've restarted my modem.  I just keep winding up on the help page.

[GlennD]

Hi Constance,

Sorry for the frustration. I take it you are using a Windows PC, can you tell me what version of Windows it runs? Which firewall software do you use?

If the GoToMeeting software is saying your computer appears to be offline, that means it cannot reach our servers. Running our connection wizard and then rebooting can help: https://support.logmeininc.com/article/g2m050025

[JoaoLuiz]

Hi, GlennD

This week the same has begun to happen to me.

GoTo Meeting takes a long time "connecting", shows a window like progress, and at the end says that there is a problem with my internet connection or the firewall is blocking the program.

I've checked my router, firewall, ... and have even run the connection wizard, as recommended, but no success.

Please, do you have any other suggestion?

Thanks.

[AshC]

@JoaoLuiz  Sorry for the frustration.  Since the problem began, have you tested any other devices on the same local area network? 

Have you reached out to the firewall provider to see if they have any additional documentation for reference?

[Mike79]

Seeing a similar issue here with the standalone application.   No firewall issues.  However, if you go to the website, say host a meeting, you get a download for go to opener.  After you install that (an updated client is installed as well) the local application works.

[AshC]

Sorry @Mike79  ! 

Could you specify what operating system and browser versions are in use there?

Are you still experiencing issues after the GoTo software update?

[Mike79]

Created a separate thread for my issue but wanted to say I was seeing a similar thing to the other person.

[JoaoLuiz]

Hi, AshC.

Thank you very much for your support.

Yes, I've tested and used other devices and programs normally. I use GTM for homeworking, and have meetings with my office team. But me, none has had troubles.
Yes, I've checked my firewall, and GTM is set as "trusted" among exceptions allowed to work without issues. I've not changed my firewall's settings since the last time I had a webinar through GTM.

[JoaoLuiz]

Hello, Mike79.

Thank you very much for your support and for your suggestion.
Tomorrow morning I'm going to try this, and let you guys to know what happened.

Kind regards.

[JoaoLuiz]

Hello, AshC.

I'm using Windows 7 (64b) and Google Chrome (last version).

My GTM is up to date (Dec/2018), and beforehand I had never experienced any kind of issue like that.

Thank you.
Regards.