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New Contributor

Cannot See other Webcams or Share My Webcam

I am using Windows 10 and though my audio is fine and audible to all attendees, I cannot share my video with them or see myself in the client (Red). Other attendees can hear and see each other fine but all attendees cannot see me. Other attendees show as Grey with their initials (Red)

This is odd, since in the client I can see myself in the settings menu (Green).

 

 

webcam.png

 

Any help would be appreciated

5 REPLIES 5
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New Contributor

Re: Cannot See other Webcams or Share My Webcam

List of things tried:

Uninstalling/Reinstalling  GoToMeeting

Uninstalling Skype

Updating drivers

 

I pass https://webcamtests.com/ easily and can see in windows settings that Camera is allowed for this application and firefox (default browser)

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LogMeIn Contributor

Re: Cannot See other Webcams or Share My Webcam

Hi @RostoG ,

One other thing to consider is that webcams feed through the 1853 port, so if you have something blocking this access point, you won't be able to send or receive video streams. 

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New Contributor

Re: Cannot See other Webcams or Share My Webcam

I have been having the same issue and it started around the same time as yours.  I thought by now it would have been fixed or I would be able to find a solution.

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LogMeIn Manager

Re: Cannot See other Webcams or Share My Webcam

Hi @km718 and @RostoG ,

 

Can you please collect the log files from your computers for us to review? This support article explains how: https://support.goto.com/meeting/help/how-do-i-collect-web-app-logs-g2m090119 

Once you have the log files please upload them HERE

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: Cannot See other Webcams or Share My Webcam

I added what your requested.  Any new ideas?  Also, if I enter the room with my camera on, then it stays on and I cannot turn it off, but it shows in gotomeeting as still on.  If I enter the room with my camera off, then I cannot turn it on through gotomeeting.