Gotomeeting works fine on several PCs in our company. Nevertheless we have a Windows 7 machine where I always get the error message that the certificate cannot be found or is invalid. Here ist the (German) error message:
The message appears shortly before the progress bar of the GoToOpener reaches the end.
What can I do to make Gotomeeting work on this machine?
Here is the log.
2020-08-26 17:27:40.994 +0200 i: [g2o] <12A8> ====================================================== 2020-08-26 17:27:40.994 +0200 i: [g2o] <12A8> C:\Users\M0B27~1.HAN\AppData\Local\Temp\LogMeInLogs\GoToOpener.log 2020-08-26 17:27:40.995 +0200 i: [g2o] <12A8> GoTo Opener Application build 533 2020-08-26 17:27:40.995 +0200 i: [g2o] <12A8> C:\Users\censored\Downloads\GoToMeeting Opener.exe 2020-08-26 17:27:40.995 +0200 i: [g2o] <12A8> WinINet version 11.0.9600.19597 2020-08-26 17:27:41.007 +0200 i: [g2o] <1130> [initialize] started 2020-08-26 17:27:41.008 +0200 i: [g2o] <1130> logSecurityInfo OS ver 6.1, lua=1, virtualization=1, inst-detect=1, integrity level 0x00002000 (MEDIUM) 2020-08-26 17:27:41.008 +0200 i: [g2o] <1130> Using UI language 0x0407 2020-08-26 17:27:41.044 +0200 i: [g2o] <1130> [detectMode] started 2020-08-26 17:27:41.044 +0200 i: [g2o] <1130> [loadPatchedArgs] started 2020-08-26 17:27:41.045 +0200 i: [g2o] <1130> [parsePatchedArgs] started 2020-08-26 17:27:41.046 +0200 i: [g2o] <1130> effective args, for DownloaderApp: allowDowngrade: 1 build: 18425 compatibleBuilds: 18068,17956,17359,17052,16786,16576,16474,16328,16180,15939,15502,15404,15251,15160,15101,14649,14316,14172,14107,14074,13761,13609,13481 downloadBaseURL: https://builds.cdn.getgo.com/builds/g2m/18425/,https://builds.getgocdn.com/builds/g2m/18425/ endpointRelativeURL: fileName: GoToMeeting Opener.exe launcherInstallerURL: https://launch.getgo.com/launcher2/latest/GoToOpener.msi persist: 1 product: g2m scheme: gotomeeting18425 sessionTrackingId: mfe-a699-a7cc-fe33-9e62aca02a13 telemetryURL: https://launch.getgo.com/launcher2/telemetry/helper?token=...&downloadTrigger=javascript for endpoint: Action: ... EGWAddress: ... EGWDNS: ... EGWPort: ... MeetingID: ... Mode: ... Product: ... authorizationCode: ... redirectUri: ... sessionTrackingId: ... 2020-08-26 17:27:41.047 +0200 i: [g2o] <1130> [reportStartup] started 2020-08-26 17:27:41.048 +0200 i: [g2o] <1130> [enterSingleInstance] started 2020-08-26 17:27:41.049 +0200 i: [g2o] <1130> [checkUpdate] started 2020-08-26 17:27:41.050 +0200 i: [g2o] <85C> telemetry data: helperState=Starting 2020-08-26 17:27:41.049 +0200 i: [g2o] <1130> [checkInstall] started 2020-08-26 17:27:41.050 +0200 i: [g2o] <85C> loading https://launch.getgo.com:443/launcher2/telemetry/helper?token=...&downloadTrigger=javascript 2020-08-26 17:27:41.050 +0200 i: [g2o] <1130> checking in HKCU 2020-08-26 17:27:41.050 +0200 i: [g2o] <85C> configuring request 2020-08-26 17:27:41.050 +0200 i: [g2o] <1130> found buildInstalled: 467 (older) 2020-08-26 17:27:41.051 +0200 i: [g2o] <1130> checking in HKLM 2020-08-26 17:27:41.051 +0200 i: [g2o] <1130> buildInstalled not found 2020-08-26 17:27:41.052 +0200 i: [g2o] <1130> [downloadInstaller] started 2020-08-26 17:27:41.052 +0200 i: [g2o] <85C> sending request 2020-08-26 17:27:41.053 +0200 i: [g2o] <1130> strip-copy "C:\Users\censored\Downloads\GoToMeeting Opener.exe" to "C:\Users\M0B27~1.HAN\AppData\Local\Temp\731AC08F-A813-498A-937B-DD845B3699BE\GoTo Opener.exe" 2020-08-26 17:27:41.231 +0200 i: [g2o] <1130> created file 'C:\Users\M0B27~1.HAN\AppData\Local\Temp\731AC08F-A813-498A-937B-DD845B3699BE\GoToOpener.msi' 2020-08-26 17:27:41.232 +0200 i: [g2o] <1130> loading https://launch.getgo.com:443/launcher2/latest/GoToOpener.msi 2020-08-26 17:27:41.233 +0200 i: [g2o] <1130> configuring request 2020-08-26 17:27:41.233 +0200 i: [g2o] <1130> sending request 2020-08-26 17:27:41.253 +0200 i: [g2o] <85C> receiving response 2020-08-26 17:27:41.253 +0200 i: [g2o] <85C> reportStartupComplete 2020-08-26 17:27:41.255 +0200 i: [g2o] <85C> startupReportMetrics: bytesDownloaded=0&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=launch.getgo.com&requestUrl=https%3a%2f%2flaunch.getgo.com%3a443%2flauncher2%2ftelemetry%2fhelper%3ftoken%...%26downloadTrigger%3djavascript&resolvedHostAddr=78.108.120.31&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=172&timeToDownload=31&totalTime=203 2020-08-26 17:27:41.340 +0200 i: [g2o] <F04> WebClient::_onStatusRedirected() - Redirected to 'https://launch.getgo.com/builds/launcher/533/GoToOpener.msi' 2020-08-26 17:27:41.394 +0200 i: [g2o] <1130> receiving response 2020-08-26 17:27:41.882 +0200 i: [g2o] <1130> downloaded 114688 bytes in 640 milliseconds (175.0 KiB/s) 2020-08-26 17:27:41.885 +0200 i: [g2o] <1130> installerDownloadMetrics: allRedirectUrls=https%3a%2f%2flaunch.getgo.com%2fbuilds%2flauncher%2f533%2fGoToOpener.msi&bytesDownloaded=114688&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=launch.getgo.com&isInsecureRedirect=false&redirectUrl=https%3a%2f%2flaunch.getgo.com%2fbuilds%2flauncher%2f533%2fGoToOpener.msi&requestUrl=https%3a%2f%2flaunch.getgo.com%3a443%2flauncher2%2flatest%2fGoToOpener.msi&resolvedHostAddr=78.108.120.31&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=78&timeToDownload=156&totalTime=640 2020-08-26 17:27:41.887 +0200 i: [g2o] <1130> [install] started 2020-08-26 17:27:41.997 +0200 i: [g2o] <1130> msi install log: C:\Users\M0B27~1.HAN\AppData\Local\Temp\LogMeInLogs\GoToOpenerMsi\1A164842-4438-4BF9-84DA-5401BC3F041A.log 2020-08-26 17:27:41.998 +0200 i: [g2o] <1130> installer command: "C:\Windows\system32\msiexec.exe" /i "C:\Users\M0B27~1.HAN\AppData\Local\Temp\731AC08F-A813-498A-937B-DD845B3699BE\GoToOpener.msi" /q /lvx "C:\Users\M0B27~1.HAN\AppData\Local\Temp\LogMeInLogs\GoToOpenerMsi\1A164842-4438-4BF9-84DA-5401BC3F041A.log" 2020-08-26 17:27:42.044 +0200 i: [g2o] <1130> [initEndpoint] started 2020-08-26 17:27:42.045 +0200 i: [g2o] <1130> Running on behalf of g2m (GoToMeeting) 2020-08-26 17:27:42.047 +0200 i: [g2o] <1130> compatibleBuilds: 18425,18068,17956,17359,17052,16786,16576,16474,16328,16180,15939,15502,15404,15251,15160,15101,14649,14316,14172,14107,14074,13761,13609,13481 2020-08-26 17:27:42.047 +0200 i: [g2o] <1130> [Detect plugin] started 2020-08-26 17:27:42.048 +0200 i: [g2o] <1130> checking in HKCU 2020-08-26 17:27:42.049 +0200 i: [g2o] <1130> checking in HKLM 2020-08-26 17:27:42.049 +0200 i: [g2o] <1130> [sendArgsToRunningEndpoint] started 2020-08-26 17:27:42.050 +0200 i: [g2o] <1130> running endpoint not found 2020-08-26 17:27:42.050 +0200 i: [g2o] <1130> [Detect endpoint] started 2020-08-26 17:27:42.059 +0200 i: [g2o] <1130> [downloadEndpoint] started 2020-08-26 17:27:42.063 +0200 i: [g2o] <1130> created file 'C:\Users\M0B27~1.HAN\AppData\Local\Temp\7D5F1D22-6AE6-4720-AC27-A07CB6C203AE\G2MCoreInstExtractor.exe' 2020-08-26 17:27:42.064 +0200 i: [g2o] <1130> loading https://builds.cdn.getgo.com:443/builds/g2m/18425/G2MCoreInstExtractor.exe 2020-08-26 17:27:42.065 +0200 i: [g2o] <1130> configuring request 2020-08-26 17:27:42.065 +0200 i: [g2o] <1130> sending request 2020-08-26 17:27:42.194 +0200 i: [g2o] <1130> receiving response 2020-08-26 17:27:51.762 +0200 i: [g2o] <1130> downloaded 20214352 bytes in 9703 milliseconds (2034.5 KiB/s) 2020-08-26 17:27:55.650 +0200 i: [g2o] <1130> endpointDownloadMetrics: bytesDownloaded=20214352&contentType=application%2foctet-stream&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.cdn.getgo.com&requestUrl=https%3a%2f%2fbuilds.cdn.getgo.com%3a443%2fbuilds%2fg2m%2f18425%2fG2MCoreInstExtractor.exe&resolvedHostAddr=99.84.156.124&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=109&timeToDownload=3900&totalTime=9703 2020-08-26 17:27:55.651 +0200 i: [g2o] <1130> Content-Type: application/octet-stream 2020-08-26 17:27:55.914 +0200 i: [g2o] <1130> created file 'C:\Users\M0B27~1.HAN\AppData\Local\Temp\7D5F1D22-6AE6-4720-AC27-A07CB6C203AE\G2MCoreInstExtractor.exe' 2020-08-26 17:27:55.914 +0200 i: [g2o] <1130> loading https://builds.getgocdn.com:443/builds/g2m/18425/G2MCoreInstExtractor.exe 2020-08-26 17:27:55.915 +0200 i: [g2o] <1130> configuring request 2020-08-26 17:27:55.915 +0200 i: [g2o] <1130> sending request 2020-08-26 17:27:56.088 +0200 i: [g2o] <1130> receiving response 2020-08-26 17:28:13.695 +0200 i: [g2o] <1130> downloaded 20214352 bytes in 17784 milliseconds (1110.0 KiB/s) 2020-08-26 17:28:17.757 +0200 i: [g2o] <1130> endpointDownloadMetrics: bytesDownloaded=20214352&contentType=application%2foctet-stream&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.getgocdn.com&requestUrl=https%3a%2f%2fbuilds.getgocdn.com%3a443%2fbuilds%2fg2m%2f18425%2fG2MCoreInstExtractor.exe&resolvedHostAddr=78.108.120.124&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=125&timeToDownload=14180&totalTime=17784 2020-08-26 17:28:17.758 +0200 i: [g2o] <1130> Content-Type: application/octet-stream 2020-08-26 17:28:18.001 +0200 e: [g2o] <1130> [downloadEndpoint] completed: 2001 (ECError::eSomeError), Method "checkFileAuthorization" returned HRESULT [0X80096005]. Die Signatur des Zeitstempels bzw. des Zertifikats konnte nicht bestätigt werden oder ist ungültig. Error returned at , endpointtools.cpp:380 Error occurred at , endpointtools.cpp:235 Error occurred at , downloaderapp.cpp:1831 2020-08-26 17:28:18.001 +0200 i: [g2o] <1130> [completeInstall] started 2020-08-26 17:28:18.002 +0200 e: [g2o] <1130> [completeInstall] completed: 2001 (ECError::eSomeError), Method "msiexec.exe" returned Win32 error [1603]. Schwerwiegender Fehler bei der Installation. 2020-08-26 17:28:18.003 +0200 i: [g2o] <1130> [leaveSingleInstance] started 2020-08-26 17:28:18.003 +0200 i: [g2o] <1130> [startSendTelemetry] started 2020-08-26 17:28:18.004 +0200 i: [g2o] <1130> [notifyUserIfFatalError] started 2020-08-26 17:28:18.005 +0200 e: [g2o] <1130> flow error (not displayed): (2001) "ECError::eSomeError" Method "checkFileAuthorization" returned HRESULT [0X80096005]. Die Signatur des Zeitstempels bzw. des Zertifikats konnte nicht bestätigt werden oder ist ungültig. Error returned at , endpointtools.cpp:380 Error occurred at , endpointtools.cpp:235 Error occurred at , downloaderapp.cpp:1831 2020-08-26 17:28:18.005 +0200 i: [g2o] <1104> telemetry data: allowDowngrade=1&appBuild=533&downloadBaseURL=https%3a%2f%2fbuilds.cdn.getgo.com%2fbuilds%2fg2m%2f18425%2f%2chttps%3a%2f%2fbuilds.getgocdn.com%2fbuilds%2fg2m%2f18425%2f&endpointState=DownloadFailed&foundHelperBuilds=467&helperRuntime=37004&helperState=InstallFailed&helperUUID=493F5A2E-8D10-4CAF-AB94-E350FF82D28F&osVersion=WinNT_P_x64_6_1_7601_SP1&pluginState=Unknown&helperHistory=EnterSingleInstanceSucceeded&helperHistory=HelperLocatingExisting&helperHistory=HelperLocatedOlder&helperHistory=HelperInstallerDownloading&helperHistory=UniqueTempDirExecPermissionSet&helperHistory=HelperInstallerDownloaded&helperHistory=HelperInstallerLaunching&helperHistory=HelperInstallerLaunched&helperHistory=ConfigForProductSucceeded&helperHistory=PluginLocatingExisting&helperHistory=PluginLocateExistingFailed&helperHistory=EndpointLocatingExisting&helperHistory=EndpointLocateExistingFailed&helperHistory=EndpointDownloading&helperHistory=UniqueTempDirExecPermissionSet&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(265)&helperHistory=Win32.0x80096005&helperHistory=Win32.0x80096005&helperHistory=ECError.eSomeError&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(250)&helperHistory=Win32.0x80096005&helperHistory=Win32.0x80096005&helperHistory=ECError.eSomeError&helperHistory=EndpointDownloadFailed&helperHistory=Win32.0x643&helperHistory=HelperInstallerFailed&startupReportMetrics=bytesDownloaded%3d0%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dlaunch.getgo.com%26requestUrl%3dhttps%253a%252f%252flaunch.getgo.com%253a443%252flauncher2%252ftelemetry%252fhelper%253ftoken%253...CoreInstExtractor.exe%26resolvedHostAddr%3d99.84.156.124%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d109%26timeToDownload%3d3900%26totalTime%3d9703&endpointDownloadMetrics=bytesDownloaded%3d20214352%26contentType%3dapplication%252foctet-stream%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.getgocdn.com%26requestUrl%3dhttps%253a%252f%252fbuilds.getgocdn.com%253a443%252fbuilds%252fg2m%252f18425%252fG2MCoreInstExtractor.exe%26resolvedHostAddr%3d78.108.120.124%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d125%26timeToDownload%3d14180%26totalTime%3d17784 2020-08-26 17:28:18.005 +0200 e: [g2o] <1130> displaying error: GoTo Opener - ein Fehler ist aufgetreten: Die Signatur des Zeitstempels bzw. des Zertifikats konnte nicht bestätigt werden oder ist ungültig. GoToMeeting konnte von unseren Servern nicht heruntergeladen werden. Starten Sie den Ladevorgang erneut oder wenden Sie sich an den Globalen Kundensupport unter <a href="http://link.logmeininc.com/get-help">http://link.logmeininc.com/get-help</a>. 2020-08-26 17:28:18.007 +0200 i: [g2o] <1104> loading https:... 2020-08-26 17:28:18.007 +0200 i: [g2o] <1104> configuring request 2020-08-26 17:28:18.008 +0200 i: [g2o] <1104> sending request 2020-08-26 17:28:18.064 +0200 i: [g2o] <1104> receiving response 2020-08-26 17:28:20.660 +0200 i: [g2o] <1130> arranging to pop up the log file, C:\Users\M0B27~1.HAN\AppData\Local\Temp\LogMeInLogs\GoToOpener.log 2020-08-26 17:28:20.661 +0200 i: [g2o] <1130> [waitForEpUi] started 2020-08-26 17:28:20.661 +0200 i: [g2o] <1130> [completeReportStartup] started 2020-08-26 17:28:20.662 +0200 i: [g2o] <1130> [hideUi] started 2020-08-26 17:28:20.662 +0200 i: [g2o] <1130> [completeSendTelemetry] started 2020-08-26 17:28:20.663 +0200 i: [g2o] <1130> [stopUi] started 2020-08-26 17:28:20.664 +0200 i: [g2o] <1130> [cleanup] started 2020-08-26 17:28:20.904 +0200 i: [g2o] <1130> cleanup with script: "C:\Users\M0B27~1.HAN\AppData\Local\Temp\93ED7EC7-AD58-43A2-85C0-8583CF336A48.bat" "C:\Users\censored\Downloads\GoToMeeting Opener.exe"
Hi @ehbMat
Do you know if GoToMeeting used to launch successfully on the affected Win7 machine?
If not, have you tested a newly created user account on that system to see if there's been a corruption previously?
It's the first time that we try to get GotoMeeting running on this machine. We have a centralized account system instead of local accounts. It's close to impossible for me to get the administration to create a dummy account in our system. So unfortunately I can't make that test.
Is there some link, timeout or date problem I can lookout for?
The best I can suggest would be the alternative to GoToMeeting desktop apps, by using a web browser instead: https://support.goto.com/meeting/help/what-is-the-web-app-g2m090016