@Emerging_Power I apologize for the double billing there.
Unfortunately this Community cannot manage billing concerns directly. You will want to call Customer Support directly in order to file a ticket for investigation. If you only have one account, then certainly two bills on the same day would not be our intention.
You can find local dial in phone numbers for customer support here: https://support.logmeininc.com/gotomeeting/contactus
I have searched our system for accounts with your company email domain and have only located expired free trial accounts, and your current paid corporate account. If your credit card was billed for a second plan, it must be for an account under a different email address. I can ask our Support to call you and assist in locating this account if you provide me with your phone number, just click on my name you will see an option to message me directly.
An Account Service Specialist emailed me about the details of our account as well. Same with the results of your search.
The email@example.com was a free trial and there are no charges. The account that was billed is firstname.lastname@example.org (missing the g in emerging). This was created in error, therefore, we need to request for it to be cancelled.
Will send you my contact number.
Hoping for your consideration and utmost support on this.