Co-organizer (pre meeting) is grayed out

[Randy_HVC1]

I have had a single user GoToMeeting account for a while now.  I need to have others host meetings so I bought a second license and created a new user.  Co-organizer is ENABLED in my admin settings.  However, when I create a meeting and click the MORE tab, the co-organizer feature is grayed out with a statement that "your admin has disabled this feature".  It's not disabled - even tried toggling the setting.

How can I enable this?

[Skip Blades]

Seems like a common problem based upon the boards.  Co-organizer is enabled, but the option is grayed out in "More" tab.  All users have first and last name.

Please do your magic and fix the problem.

[GlennD]

Hi @Skip Blades,

Please click on my profile and private message me the email addresses for the organizer and co-organizer.

[kcathey]

I'm having the same problem.  Worked last week and now it doesn't.

Can't get through to support either.  This is very frustrating.

[Randy_HVC1]

Also found that during the meeting I could not make another attendee the organizer (followed all the instructions) so I ended up stuck in two meetings on two computers at the same time.  Their auto-help is horrible - it only shows you how to if things are working well...right there with cable tv support.  Switching meetings over to Zoom due to lack of any customer support from gotomeeting...Sat on a phone line forever before hanging up...I know customer support is probably overwhelmed right now but these are the STANDARD features and methods for support which are broken.  I am paying for this?

[Skip Blades]

Hello, have you had an opportunity to address the solution?

[GlennD]

Hi @Skip Blades 

I submitted a case to our L2 support team to review your account, that team will follow up with you.

[jkstowers]

I would like to add that I am also having this problem. Exactly as described by SkipBlades.

[jkstowers]

Same problem for me. Seems like this is a widespread problem. Perhaps LogMeIn is having capacity issues.

[GlennD]

@jkstowers I am opening a support ticket for your account now.