Co-organizer not working

[ssteiger]

I am a business user. I purchased 7 business accounts and added them all in the same account. What else can I do? 

[AshC]

@ssteiger  Sorry for the confusion. 

Here's the reference we are talking about:  https://www.gotomeeting.com/meeting/pricing 

I see that you have 7 Pro subscriptions, not 7 Business subscriptions. 

To upgrade online, follow this guide:  https://support.goto.com/meeting/help/change-your-plan-g2m010010 

[ssteiger]

Ok, where can I do that? when I enter in my Admin Center I can only chose GoToMeeting Professional. thanks for responding so fast btw, this is very good service. 

Little Feedback to Business Accounts and Admin Center; I see all options in Admin Center it appeard to me like I am a business account, I even added our domain etc... But then I am not. this is very confusing. 

[psi1]

@ssteiger oh, you have business users? ignore my previous message. Someone will need to check & fix your account. Calling support is pointless unless you're enjoying 30+ minute wait time in the support queue.

I really wonder why this feature is creating so many difficulties. Without this feature it's not feasible to use a team room on a regular basis.

[ssteiger]

I don't know what I have anymore :-)... One other of your collegue has answered the same to me.. that I only habe Professional and not business.. but then also I don't see where I can upgrade it. He send me this guide; but it doesn't really help. https://support.goto.com/meeting/help/change-your-plan-g2m010010 if I log in to our billingaccount I only see option: goToMeetingProfessional.. so I guess I don't have a Business Account. But I see no option where to add or upgrade to a business account..

And yes you are right... if I can't make it work, we can't use this product. 

[AshC]

@ssteiger Please DM me your admin email address and billing address, I'll take a look at the account to see if it can be upgraded internally. 

[CAP1]

I'm having this same issue. Clearly seems to be an issue for many users. Please resolve.

[AshC]

Hi @CAP1 ,

Are you a member of a GoToMeeting Business or Enterprise account?  (some lower plans don't offer Co-Organizer features)

[AshC]

@mattherm  The 'Pro' listing is likely an older offering with different feature sets that is currently being offered.  Please see these features compared on the GoToMeeting pricing page here: https://www.gotomeeting.com/meeting/pricing