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New Contributor

Convert recording button is greyed

I have a problem with my convert recording button been grey. I've updated to the lastest version but it still grey. What can I do to solve this as I need to convert a recording, I'm on windows 10?

 

Regards

7 REPLIES
LogMeIn Contributor

Re: Convert recording button is greyed

Hi Gabe,

Sorry for that.

Did you recently change the location of your saved GoToMeeting Recordings Preference?

New Contributor

Re: Convert recording button is greyed

No the location hasn't change in the preference

LogMeIn Contributor

Re: Convert recording button is greyed

Does the Recording button still work without error on the GoToMeeting control panel?   If so, can you host a test session for the purpose of confirming the temporary files do save correctly?

 

New Contributor

Re: Convert recording button is greyed

Yes if we do a new meeting and record it, we can after convert it. But we can only do it we the new one after this meeting is convert, the button turns grey. So there seems to have problem with the old meeting!

LogMeIn Contributor

Re: Convert recording button is greyed

I believe that button is there for old recordings, as the newer versions may be converting automatically.  Can you test playing some of these videos by simply playing them back?

New Contributor

Re: Convert recording button is greyed

We find out that we need to check the recording before been able to convert it with old recording. So, case close.

LogMeIn Contributor

Re: Convert recording button is greyed

@gabe012  Thanks for closing the loop, Gabe.