I have a problem with my convert recording button been grey. I've updated to the lastest version but it still grey. What can I do to solve this as I need to convert a recording, I'm on windows 10?
Does the Recording button still work without error on the GoToMeeting control panel? If so, can you host a test session for the purpose of confirming the temporary files do save correctly?
Yes if we do a new meeting and record it, we can after convert it. But we can only do it we the new one after this meeting is convert, the button turns grey. So there seems to have problem with the old meeting!
I believe that button is there for old recordings, as the newer versions may be converting automatically. Can you test playing some of these videos by simply playing them back?