The Dynamics 365 ecosystem is included in the price. In my opinion, Salesforce's native email, workflow engine, and app builder platforms, as well as the portal capabilities, are all selling features. You can also get help from Odoo CRM integration support.
Also, as someone who has administrated and produced for both, there are many things Microsoft does better. They need to improve their user experience, but from an IT standpoint, I like it.
