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Ján Jaw Vangor
New Contributor

Error 12029

Guys, when I want to download Launcher, its shows me Error 12029 sending request to server builds.citrixonlinecdn.com. What I can do?
1 ACCEPTED SOLUTION

Accepted Solutions
GlennD
LogMeIn Manager

Re: Error 12029

Hi,
Sorry for the frustration, please review this support article and the steps detailed:  https://support.logmeininc.com/gotomeeting/troubleshooting/why-am-i-getting-error-12029-when-trying-...

 

 

Glenn is a member of the LogMeIn Community Care Team.

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5 REPLIES 5
GlennD
LogMeIn Manager

Re: Error 12029

Hi,
Sorry for the frustration, please review this support article and the steps detailed:  https://support.logmeininc.com/gotomeeting/troubleshooting/why-am-i-getting-error-12029-when-trying-...

 

 

Glenn is a member of the LogMeIn Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
Was a post helpful or informative? Give it a Kudo!

View solution in original post

michal2
New Contributor

Re: Error 12029

I am getting this error when trying to download GoTo Opener for around half a year now.

I did every step from the link above but it didnt work.

 

Earlier I was able to join via browser, but Today I can't even do this on my PC

Tried multiple browsers, doesnt work

 

I am able to join meeting without problems via my phone.

 

On my PC I am getting messages that the meeting has ended, or invalid meeting id

AshC
LogMeIn Contributor

Re: Error 12029

@michal2  It certainly sounds like you have either a firewall in place there, or some malware that is blocking the download and connection.  Please see this reference document to make the proper security allowances: https://support.goto.com/meeting/help/how-do-i-configure-gotomeeting-to-work-with-firewalls-g2m09000...

 

michal2
New Contributor

Re: Error 12029

I am using Bitdefender. Added all of those exceptions and still no success. Same when  I turned it off.

 

Are there any particular Windows services that need to be turned on?

Any other ideas how I can tackle with this?

 

btw another webinar and I am able to join via browser (installer fails still)

michal2
New Contributor

Re: Error 12029