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shlee
New Member

Error for Goto Opener installation on window7

Hi support

 

Today, I have faced sudden problem for Gotomeeting.

 

Actually, I can't write exact error message in English, because it is Korean language.

 

But, I caught error log message. it is following:

 

2020-07-13 15:30:22.947 +0900 i: [g2o] <2488> ======================================================
2020-07-13 15:30:22.947 +0900 i: [g2o] <2488> C:\Users\ADMINI~1\AppData\Local\Temp\LogMeInLogs\GoToOpener.log
2020-07-13 15:30:22.947 +0900 i: [g2o] <2488> GoTo Opener Application build 533
2020-07-13 15:30:22.947 +0900 i: [g2o] <2488> C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8IFFDUD0\GoToMeeting Opener.exe
2020-07-13 15:30:22.947 +0900 i: [g2o] <2488> WinINet version 11.0.9600.19597
2020-07-13 15:30:22.978 +0900 i: [g2o] <1F04> [initialize] started
2020-07-13 15:30:22.978 +0900 i: [g2o] <1F04> logSecurityInfo
   OS ver 6.1,
   lua=0, virtualization=1, inst-detect=1,
   integrity level 0x00003000 (HIGH)
2020-07-13 15:30:22.978 +0900 i: [g2o] <1F04> Using UI language 0x0412
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [detectMode] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [loadPatchedArgs] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [parsePatchedArgs] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> effective args,

for DownloaderApp:

          allowDowngrade: 1
                   build: 18068
        compatibleBuilds: 17956,17359,17052,16786,16576,16474,16328,16180,15939,15502,15404,15251,15160,15101,14649,14316,14172,14107,14074,13761,13609,13481
         downloadBaseURL: https://builds.cdn.getgo.com/builds/g2m/18068/,https://builds.getgocdn.com/builds/g2m/18068/
    launcherInstallerURL: https://launch.getgo.com/launcher2/latest/GoToOpener.msi
                 persist: 1
                 product: g2m
            telemetryURL: https://launch.getgo.com/launcher2/telemetry/helper?token=g2m-rtafvr7w0ullc7nlgj4sdy0xq-b18068-m8807...

for endpoint:

                  Action: ...
              EGWAddress: ...
                  EGWDNS: ...
                 EGWPort: ...
               MeetingID: ...
                    Mode: ...
                 Product: ...
       sessionTrackingId: ...

2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [reportStartup] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1DE0> telemetry data: helperState=Starting
2020-07-13 15:30:23.494 +0900 i: [g2o] <1DE0> loading https://launch.getgo.com:443/launcher2/telemetry/helper?token=g2m-rtafvr7w0ullc7nlgj4sdy0xq-b18068-m...
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [enterSingleInstance] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1DE0>  configuring request
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [checkUpdate] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> [checkInstall] started
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> checking in HKCU
2020-07-13 15:30:23.494 +0900 i: [g2o] <1F04> found buildInstalled: 533 (current)
2020-07-13 15:30:23.494 +0900 i: [g2o] <1DE0>  sending request
2020-07-13 15:30:23.510 +0900 i: [g2o] <1F04> [initEndpoint] started
2020-07-13 15:30:23.526 +0900 i: [g2o] <1F04> Running on behalf of g2m (GoToMeeting)
2020-07-13 15:30:23.526 +0900 i: [g2o] <1F04> compatibleBuilds: 18068,17956,17359,17052,16786,16576,16474,16328,16180,15939,15502,15404,15251,15160,15101,14649,14316,14172,14107,14074,13761,13609,13481
2020-07-13 15:30:23.526 +0900 i: [g2o] <1F04> [Detect plugin] started
2020-07-13 15:30:23.541 +0900 i: [g2o] <1F04> checking in HKCU
2020-07-13 15:30:23.541 +0900 i: [g2o] <1F04> checking in HKLM
2020-07-13 15:30:23.541 +0900 i: [g2o] <1F04> [sendArgsToRunningEndpoint] started
2020-07-13 15:30:23.541 +0900 i: [g2o] <1F04> running endpoint not found
2020-07-13 15:30:23.541 +0900 i: [g2o] <1F04> [Detect endpoint] started
2020-07-13 15:30:23.557 +0900 i: [g2o] <1F04> [downloadEndpoint] started
2020-07-13 15:30:23.557 +0900 i: [g2o] <1F04> created file 'C:\Users\ADMINI~1\AppData\Local\Temp\0E5C6A05-2789-4C60-9514-299AD0E769B1\G2MCoreInstExtractor.exe'
2020-07-13 15:30:23.557 +0900 i: [g2o] <1F04> loading https://builds.cdn.getgo.com:443/builds/g2m/18068/G2MCoreInstExtractor.exe
2020-07-13 15:30:23.557 +0900 i: [g2o] <1F04>  configuring request
2020-07-13 15:30:23.557 +0900 i: [g2o] <1F04>  sending request
2020-07-13 15:30:24.042 +0900 i: [g2o] <1F04>  receiving response
2020-07-13 15:30:25.388 +0900 i: [g2o] <1DE0>  receiving response
2020-07-13 15:30:25.388 +0900 i: [g2o] <1DE0> reportStartupComplete
2020-07-13 15:30:25.388 +0900 i: [g2o] <1DE0>     startupReportMetrics: bytesDownloaded=0&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=launch.getgo.com&requestUrl=https%3a%2f%2flaunch.getgo.com%3a443%2flauncher2%2ftelemetry%2fhelper%3ftoken%3dg2m-rtafvr7w0ullc7nlgj4sdy0xq-b18068-m880791997-sul_910fdc27_fb5d_4505_b0b8_56b889b20b73&resolvedHostAddr=78.108.120.31&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=405&timeToDownload=1482&totalTime=1887
2020-07-13 15:30:28.189 +0900 i: [g2o] <1F04> downloaded 20184744 bytes in 4618 milliseconds (4268.4 KiB/s)
2020-07-13 15:30:28.314 +0900 i: [g2o] <1F04>     endpointDownloadMetrics: bytesDownloaded=20184744&contentType=application%2foctet-stream&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.cdn.getgo.com&requestUrl=https%3a%2f%2fbuilds.cdn.getgo.com%3a443%2fbuilds%2fg2m%2f18068%2fG2MCoreInstExtractor.exe&resolvedHostAddr=13.225.112.125&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=172&timeToDownload=3322&totalTime=4618
2020-07-13 15:30:28.314 +0900 i: [g2o] <1F04> Content-Type: application/octet-stream
2020-07-13 15:30:28.517 +0900 i: [g2o] <1F04> created file 'C:\Users\ADMINI~1\AppData\Local\Temp\0E5C6A05-2789-4C60-9514-299AD0E769B1\G2MCoreInstExtractor.exe'
2020-07-13 15:30:28.517 +0900 i: [g2o] <1F04> loading https://builds.getgocdn.com:443/builds/g2m/18068/G2MCoreInstExtractor.exe
2020-07-13 15:30:28.517 +0900 i: [g2o] <1F04>  configuring request
2020-07-13 15:30:28.517 +0900 i: [g2o] <1F04>  sending request
2020-07-13 15:30:30.082 +0900 i: [g2o] <1F04>  receiving response
2020-07-13 15:30:34.667 +0900 i: [g2o] <1F04> downloaded 20184744 bytes in 6131 milliseconds (3215.1 KiB/s)
2020-07-13 15:30:34.792 +0900 i: [g2o] <1F04>     endpointDownloadMetrics: bytesDownloaded=20184744&contentType=application%2foctet-stream&cscErrorCount=0&displayedAuthUi=false&displayedUi=false&hostName=builds.getgocdn.com&requestUrl=https%3a%2f%2fbuilds.getgocdn.com%3a443%2fbuilds%2fg2m%2f18068%2fG2MCoreInstExtractor.exe&resolvedHostAddr=202.173.29.134&result=ECError.eNoError&timeBlockedInUi=0&timeToConnect=1186&timeToDownload=3822&totalTime=6131
2020-07-13 15:30:34.792 +0900 i: [g2o] <1F04> Content-Type: application/octet-stream
2020-07-13 15:30:34.964 +0900 e: [g2o] <1F04> [downloadEndpoint] completed: 2001 (ECError::eSomeError), Method "checkFileAuthorization" returned HRESULT [0X80096005]. 2020-07-13 15:30:34.964 +0900 i: [g2o] <1F04> [completeInstall] started
2020-07-13 15:30:34.964 +0900 i: [g2o] <1F04> [leaveSingleInstance] started
2020-07-13 15:30:34.964 +0900 i: [g2o] <1F04> [startSendTelemetry] started
2020-07-13 15:30:34.964 +0900 i: [g2o] <275C> telemetry data: allowDowngrade=1&appBuild=533&downloadBaseURL=https%3a%2f%2fbuilds.cdn.getgo.com%2fbuilds%2fg2m%2f18068%2f%2chttps%3a%2f%2fbuilds.getgocdn.com%2fbuilds%2fg2m%2f18068%2f&endpointState=DownloadFailed&foundHelperBuilds=533&helperRuntime=11949&helperState=Exists&helperUUID=AD8A10C3-1AA2-4C3C-8B51-19910CB3C4CA&osVersion=WinNT_P_x64_6_1_7601_SP1&pluginState=Unknown&helperHistory=EnterSingleInstanceSucceeded&helperHistory=HelperLocatingExisting&helperHistory=HelperLocatedExisting&helperHistory=ConfigForProductSucceeded&helperHistory=PluginLocatingExisting&helperHistory=PluginLocateExistingFailed&helperHistory=EndpointLocatingExisting&helperHistory=EndpointLocateExistingFailed&helperHistory=EndpointDownloading&helperHistory=UniqueTempDirExecPermissionSet&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(188)&helperHistory=Win32.0x80096005&helperHistory=Win32.0x80096005&helperHistory=ECError.eSomeError&helperHistory=EndpointDownloadExecPermissionSet&helperHistory=EndpointValidatingDownloaded&helperHistory=CheckFileAuthTimeMs(171)&helperHistory=Win32.0x80096005&helperHistory=Win32.0x80096005&helperHistory=ECError.eSomeError&helperHistory=EndpointDownloadFailed&startupReportMetrics=bytesDownloaded%3d0%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dlaunch.getgo.com%26requestUrl%3dhttps%253a%252f%252flaunch.getgo.com%253a443%252flauncher2%252ftelemetry%252fhelper%253ftoken%253dg2m-rtafvr7w0ullc7nlgj4sdy0xq-b18068-m880791997-sul_910fdc27_fb5d_4505_b0b8_56b889b20b73%26resolvedHostAddr%3d78.108.120.31%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d405%26timeToDownload%3d1482%26totalTime%3d1887&endpointDownloadMetrics=bytesDownloaded%3d20184744%26contentType%3dapplication%252foctet-stream%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.cdn.getgo.com%26requestUrl%3dhttps%253a%252f%252fbuilds.cdn.getgo.com%253a443%252fbuilds%252fg2m%252f18068%252fG2MCoreInstExtractor.exe%26resolvedHostAddr%3d13.225.112.125%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d172%26timeToDownload%3d3322%26totalTime%3d4618&endpointDownloadMetrics=bytesDownloaded%3d20184744%26contentType%3dapplication%252foctet-stream%26cscErrorCount%3d0%26displayedAuthUi%3dfalse%26displayedUi%3dfalse%26hostName%3dbuilds.getgocdn.com%26requestUrl%3dhttps%253a%252f%252fbuilds.getgocdn.com%253a443%252fbuilds%252fg2m%252f18068%252fG2MCoreInstExtractor.exe%26resolvedHostAddr%3d202.173.29.134%26result%3dECError.eNoError%26timeBlockedInUi%3d0%26timeToConnect%3d1186%26timeToDownload%3d3822%26totalTime%3d6131
2020-07-13 15:30:34.964 +0900 i: [g2o] <1F04> [notifyUserIfFatalError] started
2020-07-13 15:30:34.964 +0900 i: [g2o] <275C> loading https://launch.getgo.com:443/launcher2/telemetry/helper?token=g2m-rtafvr7w0ullc7nlgj4sdy0xq-b18068-m...
2020-07-13 15:30:34.964 +0900 i: [g2o] <275C>  configuring request
2020-07-13 15:30:34.964 +0900 i: [g2o] <275C>  sending request
2020-07-13 15:30:34.964 +0900 e: [g2o] <1F04> flow error (not displayed):
 (2001) "ECError::eSomeError"
 Method "checkFileAuthorization" returned HRESULT [0X80096005]. 2020-07-13 15:30:34.964 +0900 e: [g2o] <1F04> displaying error:
 GoTo Opener2020-07-13 15:30:36.576 +0900 i: [g2o] <275C>  receiving response
2020-07-13 15:30:37.687 +0900 i: [g2o] <1F04> arranging to pop up the log file, C:\Users\ADMINI~1\AppData\Local\Temp\LogMeInLogs\GoToOpener.log
2020-07-13 15:30:37.687 +0900 i: [g2o] <1F04> [waitForEpUi] started
2020-07-13 15:30:37.687 +0900 i: [g2o] <1F04> [completeReportStartup] started
2020-07-13 15:30:37.687 +0900 i: [g2o] <1F04> [hideUi] started
2020-07-13 15:30:37.702 +0900 i: [g2o] <1F04> [completeSendTelemetry] started
2020-07-13 15:30:37.702 +0900 i: [g2o] <1F04> [stopUi] started
2020-07-13 15:30:37.702 +0900 i: [g2o] <1F04> [cleanup] started
2020-07-13 15:30:37.718 +0900 i: [g2o] <1F04> cleanup with script: "C:\Users\ADMINI~1\AppData\Local\Temp\9265A410-3D68-4AB9-B9EA-308ADBEF663E.bat" "C:\Users\Administrator\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8IFFDUD0\GoToMeeting Opener.exe"

 

 

Until today morning, I used Gotomeeting well.

But, after rebooting Window7 PC, I got the error message.

 

please some body help me.

 

Thanks.

1 REPLY 1
AshC
Retired GoTo Contributor

Re: Error for Goto Opener installation on window7

Hi,

If you continue to receive the same errors when attempting to use the GoToOpening in alternate web browsers, you may want to join meetings manually with the software itself: https://support.goto.com/meeting/help/download-now-g2m010002 

 


Ash is a member of the LastPass Community Care Team.

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