Failed to start client application

[ihijazi]

I'm on Winsows 10, with aministrator priviliges. I have NO ISSUES running/installing other apps, including WebEx and others. I'm running into the following issue whenever I try to run/start a meeting:

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Install Error - GoToMeeting
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Failed to start application "C:\Users\ihijazi\AppData\Local\GoToMeeting\8199\G2MInstaller.exe" -noop: Method "CreateProcessWithTokenW" returned Win32 error [5]. Access is denied. You may refer to the installer log file for more details.

Failed to start application "C:\Users\ihijazi\AppData\Local\GoToMeeting\8199\G2MInstaller.exe" -noop: Method "CreateProcessWithTokenW" returned Win32 error [5]. Access is denied. You may refer to the installer log file for more details.

Failed to start application "C:\Users\ihijazi\AppData\Local\Temp\GoToMeeting\8199\G2MInstaller.exe" -noop: Method "CreateProcessWithTokenW" returned Win32 error [5]. Access is denied. You may refer to the installer log file for more details.

The installer could not locate a suitable folder to install into.
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OK
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Here is the log output:

2018-02-05 01:52:15.863 PST i: [g2mstart.exe] <Loader> Microsoft Windows 10 Professional x64 Edition (Build 14393)
2018-02-05 01:52:15.870 PST d: [g2mstart.exe] <Loader> Created event COMM_AGENT_EXIT_OK_2fd0
2018-02-05 01:52:15.883 PST d: [g2mstart.exe] <Loader> Created event G2M_Launcher_Shut_Down_2fd0
2018-02-05 01:52:15.895 PST d: [g2mstart.exe] <Loader> Created event g2m_2fd0
2018-02-05 01:52:15.912 PST d: [g2mstart.exe] <LogManager> CLoaderLogManager::getLogDirectoryList() - failed to get attributes of
(2021) "ECError::ePreconditionFailed"
Error returned at , ecfilefind.cpp:421
2018-02-05 01:52:15.920 PST d: [g2mstart.exe] <Loader> Launching: "C:\Users\ihijazi\AppData\Local\GoToMeeting\8199\g2mcomm.exe" with commandline "Action=Join&BrokerServiceSuffix=@ISL1&Build=8199&colClientUiReadyEvent=Global\783296C5-787C-4780-A724-B772D4619F2F&Digest=e7f56500858d2b31e1300da279c7f8ae&Dir=C:\Users\ihijazi\AppData\Local\GoToMeeting\8199\&Download=Auto&EGWAddress=216.115.208.230&EGWDNS=egwglobal.gotomeeting.com&EGWPort=80,443,8200&LoaderPath=C:\Users\ihijazi\AppData\Local\GoToMeeting\8199\g2mstart.exe&LogName=c:\users\ihijazi\appdata\local\temp\logmeinlogs\gotomeeting\8199\2018-02-05_13.52.15.846\GoToMeeting.log&MeetingID=423397741&Mode=Terse&Path=g2mlauncher.exe&Plugin=G2MLauncher&Product=g2m&sessionTrackingId=e0-jSXFJsrZ54aMlg8ShoKYtvaEShqfx&UniqueId=2fd0"
2018-02-05 01:52:15.945 PST W: [g2mstart.exe] <LogManager> CLoaderLogManager::run() - error while getting directory list
(2008) "ECError::eNotFound"
Method "FindFirstFileExW()" returned Win32 error [2]. The system cannot find the file specified.
2018-02-05 01:52:15.988 PST d: [g2mstart.exe] <LogManager> CLoaderLogManager::run() - no log directories found. No management needed.
2018-02-05 01:52:16.011 PST d: [g2mstart.exe] <Watcher> ResetableThread::run() - ready event signaled.
2018-02-05 01:52:16.022 PST d: [g2mstart.exe] <Watcher> CLoaderWatchdog::waitOnProcess() - waiting for the Comm Agent to exit (pid=17076)
2018-02-05 01:52:16.269 PST i: [g2mstart.exe] <RegMonitor> Registry change detected.
2018-02-05 02:36:23.158 PST i: [g2mstart.exe] <Loader> The initial plug-in process is shutting down.
2018-02-05 02:36:30.874 PST d: [g2mstart.exe] <Watcher> The Comm Agent Exit event was signaled.
2018-02-05 02:36:30.885 PST i: [g2mstart.exe] <Watcher> The watched process exited without error
2018-02-05 02:36:30.900 PST i: [g2mstart.exe] <Loader> Loader complete... exiting
2018-02-05 02:36:30.910 PST i: [g2mstart.exe] <RegMonitor> The last log message in this thread was repeated 99 time(s)
"Registry change detected."
2018-02-05 02:36:30.932 PST d: [g2mstart.exe] <RegMonitor> signalStop detected.

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I tried to download and start as administrator, same issue.. I've googled many threads, but non has fixed the issue.

Please advise...

[AshC]

Hi there,

Sorry you're encountering this error message !

The note 'Access Denied' is a pretty telling documentation.  It essentially means you have local or network security blocking GoToMeeting from fully installing there.  When the launcher downloads an installer for GoToMeeting it first creates the executable as an empty file, then populates it with the data afterwards. Some firewalls / proxies will block this request and substitute a common error message instead. 

Reference:  GoToMeeting and Firewalls

[ihijazi]

Thanks for the response.

Like I've mentioned, others apps (like WebEx) has no issues in running, joining, starting a meeting instantly. Plus, GTM is used company wide, so I doubt there is any restrictions. Even within the intranet, or outside, same issue.

Digging a bit deeper myself, it seems the executable file actually installs GTM and its different componenets, I'm able to find it under C:\Users\ihijazi\AppData\Local\GoToMeeting\8199. Double clicking the GM2Installer.exe raises the same error. But running it as admin opens it with no error.

Although, I can open GTM via this workaround, I'm not able to dynamically open on meeting links to join the meeting, I need to do it manually (start GTM manually, enter meeting number, etc..)

Not very convinent.

Any idea? I've logged a support ticket with GTM, but I didn't get a response until now.

Hope someone fixes the issue, and/or tell me exactly what needs to be unblocked, etc...

Thanks

Issam

[AshC · Accepted solution]

Here are a few things that might help:

- Save the GoToMeeting launcher first, then from the downloads folder right-click the file and select ''Properties'. Under 'Compatibility' check 'Run this program as an administrator', then Apply and hit OK before opening again.

- If all browsers behave the same way, perform a full UNinstall, then::

1. With the error still on screen open Task Manager (Ctrl+Shift+Esc)
2. Right click GoToMeeting error in Applications
3. Click Go To Process
4. Right click G2MInstaller.exe
5. Click Open File Location
6. Right click g2mstart.exe
7. Click Properties
8. Click Compatibility
9. Ensure that all check boxes on this page are unchecked
10. Click OK
11. Try again

Do you mind stating what security software is currently active on the problem Windows 10 device?

[ihijazi]

Thanks buddy.

The first option worked brilliantly! After I done, I was able to run it dynamically from the broweser without performing download=>run-as-admin from compatibility settings.

Guess I'll need to do this on every new release/build now, right?

No special security solutions installed, relying only on Windows Defender.

THANKS again...