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Active Contributor

Forticlient Issues with Goto Meeting on mac and windows

The Goto Meeting app wont launch on Mac or Windows using the Forticlient.  Basically if you try to join a meeting after the Forticlient is connected the app wont launch. If you disconnect the vpn it works.  If you establish the meeting before your load the client it works if you were to connect to vpn after that. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Active Contributor

Re: Forticlient Issues with Goto Meeting on mac and windows

Issue turned out to be our Account on Goto Meeting side was setup to manual ... and their was a mismatch between the account and goto meeting app.

 

Removal tool https://github.com/robotmachine/GoToMeeting-Removal-Tool/releases/download/latest/GoToMeeting-Remova...

3 REPLIES
LogMeIn Contributor

Re: Forticlient Issues with Goto Meeting on mac and windows

@brodie1902  I'm sorry to hear about that.  What you might consider doing is referencing this document for GoToMeeting security with FortiClient:  https://support.logmeininc.com/gotomeeting/help/optimal-firewall-configuration-g2m060010

 

I'm afraid I don't think we have any documentation on our side around specific VPN instructions.

Active Contributor

Re: Forticlient Issues with Goto Meeting on mac and windows

Yea we looked at the document, but our firewall was configured not to block as a test and didnt see anything getting blocked.  I also noticed the Goto Opener launches in chrome and safari, but it doesnt connect. This is only issue on Mac machines with the Fortigate firewall vpn solutions not Windows.  It also appears the goto opener file is not under downloads.

Active Contributor

Re: Forticlient Issues with Goto Meeting on mac and windows

Issue turned out to be our Account on Goto Meeting side was setup to manual ... and their was a mismatch between the account and goto meeting app.

 

Removal tool https://github.com/robotmachine/GoToMeeting-Removal-Tool/releases/download/latest/GoToMeeting-Remova...