Hi there,
Recently I had encountered with the below message
"You may be experiencing network connection difficulties. To improve audio performance, please close any unused Internet applications or switch to telephone.:
I can able to log in, host and join a meeting (connected to home WiFi router) but I am unable to hear attendees voice (I can barely hear them)
My Audio drivers are working fine and I don't have an issue with audio while I am in other apps (MS Team, Zoom, etc)
With mobile data, I had no issues in Audio
MY internet provider ACT
Not certain issue with my WiFi or GTM
Thanks
Hi @Madhukar
I would suggest attempting to connect directly to your modem/router to rule out any Wifi delays.
Secondary to that you might want to run a traceroute to 'egwglobal.gotomeeting.com' to look for any network latency between you and our servers.
Thanks for the information
Will check with LAN and do a tracert come back to you
Meanwhile, can you check these logs, generated while performing the GTM test connection
[OS VERSION INFO]
OS version: Microsoft Windows 7 Professional x64 Edition Service Pack 1 (Build 7601)
[SUMMARY]
JEDI connections tested: 6
JEDI connections found: 6 SSL
Tried these proxy sources: Dynamic
Used these proxy sources: None
Additional test results:
DNS succeeded
ECRPC succeeded
UDP succeeded
IP Range Test FAILED (11 of 30 succeeded)
[CONNECTION DETAILS]
JEDI Connections Tested:
1. Host: 216.115.208.201 : 443, SSL
Flags : DNS, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 255 ms
2. Host: 216.115.208.201 : 443, SSL
Flags : IP-only, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 230 ms
3. Host: 216.115.208.201 : 8200, SSL
Flags : DNS, IPv4
Pings: 3; RTT MIN: 230 ms; RTT MAX: 235 ms
4. Host: 216.115.208.201 : 8200, SSL
Flags : IP-only, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 250 ms
5. Host: 216.115.208.201 : 80, SSL
Flags : DNS, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 235 ms
6. Host: 216.115.208.201 : 80, SSL
Flags : IP-only, IPv4
Pings: 3; RTT MIN: 225 ms; RTT MAX: 230 ms
Those times are within limits, though they are on the slower side with max times around 230-250 ms. That could certainly cause some latency within the network if it continued.
@Mahran Have you tried running the GoTo Connection Wizard from the problem PC?
https://support.goto.com/meeting/help/install-and-run-the-connection-wizard-windows
Hi @Mahran
What kind of internet connection are you using, business or home connection? Our software uses one of the following 3 ports: 80, 443 or 8200, it uses the first one that allows a connection to our servers. Those are the same ports our wizard tests, so if no good connections could be found something may be blocking GoToMeeting.
@Mahran It does sound like there may be a differential between your LAN and other internet connections. Do you have any firewalls set up there, or can you try resetting the network itself to test further?