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New Contributor

GTM Plug In Not Working

Hello,

 

I have followed the instructions on installing the GTM plug-in but it does not work. It is added into the Add-ins but does not give me the ability to create a meeting in the calendar view. There is also no "Meeting" button added to the Outlook ribbon. When I checked the plug-ins on Outlook, GTM is the only disabled with no way of enabling it. I have tried uninstalling it and reinstalling it with no success.

 

Thanks,

 

Nao

3 REPLIES 3
LogMeIn Manager

Re: GTM Plug In Not Working

Hi,

 

What version of Windows and Outlook are you using? Does Outlook say why the plug-in is disabled?

 

 

Glenn is a member of the LogMeIn Community Care Team.

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New Contributor

Re: GTM Plug In Not Working

Hello,

 

This is my current version:

Version 2004  (Build 12730.20250 Click-to-run)

 

There is no reason other than that I cannot enable it in the add-ins.

 
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LogMeIn Contributor

Re: GTM Plug In Not Working

@nlortrimin  While we don't currently have support for Outlook 2004 with the GoToMeeting plugin, you can try the CLI installer here as one possible resolution.