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New Contributor

GTM audio quality has fallen off lately

I support four different accounts at our company and we are noticing a material decline in audio quality in the last few weeks across all of them, especially when connecting internationally. Anyone else? Any tips? 

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LogMeIn Contributor

Re: GTM audio quality has fallen off lately

Hi Josh,

Sorry for the recent disruptions there. 

Since the problem began, and assuming you primarily use VoIP for audio connections, have you been able to test the GoToMeeting integrated audio connections through an alternate network for comparison? 

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New Contributor

Re: GTM audio quality has fallen off lately

The issue has been noted from multiple users in multiple countries (Spain, UK, US). 

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LogMeIn Contributor

Re: GTM audio quality has fallen off lately

@joshpines  Could you be more specific about what 'problems' they've been encountering?  If a delay, is the delay always the same, and have the affected attendees compared the audio feed to a local phone dial-in option?