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clara4
Active Contributor

Give Macs Preferences Option To Auto-Save Chat Logs

Is there any update on this feature for Mac users.  To have a preference setting to save chat logs by default?

Note: This conversation was created from a reply on: where can I find the chat log?.
1 ACCEPTED SOLUTION

Accepted Solutions
AshC
LogMeIn Contributor

Re: Can I still access my chat log on my Mac?

@PJ2 @clara4 @dawngluskin 

Great news!  You can now set up your Mac OS to automatically save GoToMeeting Chat Logs!

 

Reference release notes:  https://community.logmein.com/t5/GoToMeeting-News/GoToMeeting-Desktop-App-v8-37-0-b10996-Release-Not...

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10 REPLIES 10
dawngluskin
New Contributor

Can I still access my chat log on my Mac?

I couldn't figure out how to save my chat log prior to ending my session.  😞  I have a recording, but it's audio & video only.  No chat. Is there any way to still retrieve it?  I'm on a Mac.
GlennD
LogMeIn Manager

Re: Can I still access my chat log on my Mac?

Hi Dawn,

I'm sorry no, once the meeting has ended the Chatlog is no longer available to save. 

 

If you had any Co-Organizers, did they save the chat log to their own PC?

Glenn is a member of the LogMeIn Community Care Team.

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clara4
Active Contributor

Can chat logs be saved by default if I am using a MAC?

Can chat logs be saved by default if I am using a MAC or is this option still only available for PCs?
GlennD
LogMeIn Manager

Re: Can chat logs be saved by default if I am using a MAC?

Hi Clara,

At this time Chat logs still need to be manually saved if you are using a Mac. If you are not the person hosting the meeting, you will want to make sure you save them before the host ends the meeting for everyone.

Glenn is a member of the LogMeIn Community Care Team.

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clara4
Active Contributor

Re: Can chat logs be saved by default if I am using a MAC?

if i am not the host and I save the chat log but some one add something after will I only get the log up until the point I saved?
AshC
LogMeIn Contributor

Re: Can chat logs be saved by default if I am using a MAC?

Hi Clara,
That is correct:  If you click 'Save Chat Log' manually, you are then prompted to name and locate this file.  At that point, the file is finalized, and no longer communicates with GoToMeeting.  For this reason, I usually wait till the Organizer is done with their presentation before saving my own Chat logs.


PJ2
New Contributor

Re: Can I still access my chat log on my Mac?

Seriously? That's crazy. Why wouldn't you make it saved by default? 

 

I just ran a session and need the chat log! I'm sure it used to save automatically. Maybe I was running sessions in the past on PC. I'm on a Mac now. 

 

Come on, GTT, you can do this. It's an easy one, surely, especially for paying clients like us. 

AshC
LogMeIn Contributor

Re: Can I still access my chat log on my Mac?

@PJ2 @clara4 @dawngluskin 

Great news!  You can now set up your Mac OS to automatically save GoToMeeting Chat Logs!

 

Reference release notes:  https://community.logmein.com/t5/GoToMeeting-News/GoToMeeting-Desktop-App-v8-37-0-b10996-Release-Not...

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PJ2
New Contributor

Re: Can I still access my chat log on my Mac?

Thanks Ash, but I don't see that option. I should have the latest GTT version, since I have auto-updates turned on, and nothing appears in App Store 'updates'.