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ChrisUK
New Contributor

GoTo Meeting for Microsoft Outlook - can´t change meeting

Since this week we cannot change a meeting after its meeting id has been generated. This Problem only exists within the gotomeeting outlook plugin. After further inspection of the network acticity, we found an URL which seems not to respond anymore:

http://ec2-54-203-140-253.us-west-2.compute.amazonaws.com
IP: 54.203.140.253

Inside the Application- Window there is only this Error- Message:

2022-11-29 13_04_15.jpg

G2MOutlookPlugin.log:

"2022-11-29 13:02:52,448 [26] INFO - Get user settings
2022-11-29 13:02:52,448 [27] INFO - GetMeeting
2022-11-29 13:02:53,374 [27] INFO - Got meeting 09813
2022-11-29 13:02:53,400 [27] ERROR - Error during meeting editor initialiazation
System.ArgumentNullException: Der Wert darf nicht NULL sein.
Parametername: source
bei System.Linq.Enumerable.Select[TSource,TResult](IEnumerable`1 source, Func`2 selector)
bei LogMeIn.G2M.OP.MeetingEditor.MeetingEditorBuilder.CreateCountryVierwModel(List`1 allowedCountries, List`1 defaultCountries, List`1 meetingCountries, MeetingEditorView viewType)
bei LogMeIn.G2M.OP.MeetingEditor.MeetingEditorBuilder.InitTollFreeCountryView(List`1 meetingCountryCodes, OSDUserSettings settings)
bei LogMeIn.G2M.OP.MeetingEditor.MeetingEditorBuilder.InitMainView(MeetingEditorViewModel viewModel, OSDUserSettings settings, OSDMeeting meeting, List`1 tollNumbers, List`1 tollFreeNumbers)
bei LogMeIn.G2M.OP.MeetingEditor.MeetingEditorBuilder.<Initialize>d__f.MoveNext()
--- Ende der Stapelüberwachung vom vorhergehenden Ort, an dem die Ausnahme ausgelöst wurde ---
bei System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
bei System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
bei LogMeIn.G2M.OP.MeetingEditor.MeetingEditorBuilder.<InitializeEditor>d__1.MoveNext()
"

Do you have some idea, what could be wrong here?

3 REPLIES 3
GlennD
GoTo Manager

Re: GoTo Meeting for Microsoft Outlook - can´t change meeting

Hi @ChrisUK,

Which version of Outlook are you using? If you are using Outlook 2016 or later I would recommend switching to our newer GoTo for Outlook integration.

Our updated GoTo Meeting for Microsoft Outlook support article compares the options and features available.

Glenn is a member of the GoTo Community Care Team.

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ChrisUK
New Contributor

Re: GoTo Meeting for Microsoft Outlook - can´t change meeting

Hi @GlennD ,

Unfortunately, we don't yet have a way to sync our contacts to the Azure. We use Outlook 2016 / 2019. Is the old plugin still supported?

GlennD
GoTo Manager

Re: GoTo Meeting for Microsoft Outlook - can´t change meeting

While the Outlook Plug-in is currently still available, we are no longer supporting future versions of this Plug-in. This means if Microsoft releases another update that breaks the Plug-in we will not be fixing it.

The new GoTo for Outlook integration we have released works differently, so it will not be affected by Microsoft updates as easily as the older Plug-in. It is compatible with Outlook 2016 and newer.

GlennD_0-1669943012938.png

GlennD_1-1669943051651.png

Glenn is a member of the GoTo Community Care Team.

Was your question answered? Please mark it as an Accepted Solution.
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