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To help support our community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities, Non-Profit organizations, and current LogMeIn customers. For more information please visit https://www.gotomeeting.com/work-remote
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GoToMeeting Starter not available for Pro or higher accounts

In my account options, I can only add licenses for Pro or Plus. I called support and they said I could not add any Starter licenses but they didn't know why. The only option I was given was to create a new account with a new email address - I am not changing my email address so do not suggest that as a solution.

 

Why can't I add a Starter license to my account? Starter licenses are clearly advertised on your website but are unavailable to me. This seems like false advertising.